Customer Service Sales

ROBERT J. LALKA

**** ********* ***** 610-***-****

Folcroft, PA 19032 ********@*****.***

INSIDE SALES PROFESSIONAL CUSTOMER SERVICE REPRESENTATIVE EXPEDITOR

SUMMARY OF QUALIFICATIONS

Hardworking inside sales professional with industrial sales expertise.

Outstanding customer service skills that consistently produce win-win results .

Invested in company’s success with a focus on keeping company goals a top priority.

Effectively establishes and maintains long term customer relationships.

Strong organizational skills, dedicated work ethic, willingly accepts new challenges.

Skilled in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.

PROFESSIONAL EXPERIENCE

PENN BOTTLE & SUPPLY CO., ESSINGTON, PA 07/1988 – 07/2011

Inside Sales/Customer Service/Purchasing

• Served the Pharmaceutical and Chemical Industries by providing a link between the outside sales force, customers and home office.

• Consistently recognized for exceeding order processing targets, often raked as #1 in order processing.

• Managed assigned customer accounts to further develop business transactions on a daily basis.

• Researched and recommended products based on customer needs and application.

• Provided appropriate product samples to ensure safe and reliable packaging, and reduce liability.

• Cut costs by sourcing a variety of competitive manufacturers and negotiating product pricing.

• Researched, expedited and followed through on customer orders to ensure customer satisfaction.

DELTA SALES CORP., BENSALEM, PA 03/1986 – 07/1988

Industrial Sales

• Provided written and verbal quotations for distributor of electrical supplies.

• Developed and maintained business relationships with small electrical distributors.

• Prepared orders for processing, expedited process, and provided consistent follow-up.

EDUCATION AND TRAINING

FULL CIRCLE COMPUTING, EXTON, PA 02/2012 –04/2012

Microsoft Office Specialist Program

Completed a comprehensive training program, achieving intermediate or higher level skills in the entire Microsoft Office Suite: Word, Excel, PowerPoint, Access, and Outlook.

MANAGER DEVELOPMENT INSTITUTE, KING OF PRUSSIA, PA

Management Practices I, Fundamentals of Supervision, Responsibilities and Role Using Motivation and Communications.

NORTHEAST CATHOLIC H.S., PHILADELPHIA, PA

GRADUATED DIPLOMA – ACADEMIC COURSE

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