Customer Service High School

**** ****** **., *********, **, *****• Home:310-***-****; Cell: 310-***-****•***********@*****.***

Ana L. Olmos

Objective

To obtain a position that will enable me to use my strong organizational skills, interpersonal skills, and educational background.

Experience

2005-2008 West Coast Connection, LLC Los Angeles, CA

Customer Service Representative

Researched and assisted in reconciling billing issues and applied payments.

Resolved customer’s requests, questions and complains frequently requiring analysis of situations.

Accessed customers account information via computer software and made necessary entries in order to resolve problems or complaints, initiate or change services and processed transactions.

Maintained proficiency in using personal computers, data entry terminal and other common office equipment and software.

Answered inbound telephone calls and spoke with customers in an effort to resolve the customer’s issues/inquiry with accuracy, efficiency and quality.

2004-2005 Euro Coffee Los Angeles, CA

Coffee Barista

Assisted in stocking/organizing received orders.

Maintained sanitation during service and personal hygiene at all times

Kept track of café inventory and reported back to store supervisor the necessary items to be ordered from vendors.

Washed and sanitized all kitchen coffee equipment, pastry cases, refrigerators, counters and service utensils on a daily basis.

Welcomed and acknowledged all guests according to company standards, anticipated and addressed guest service needs.

Input orders into cash register systems and collected payments from customers.

Education

2003-2005 Olympic High School Santa Monica, CA

High School Diploma

Other Skills

Fluent in Spanish and English

Self – reliant individual with the ability to pick up new ideas and concepts quickly.

Skilled at learning new concepts quickly while working well under pressure.

Ability to prioritize and remain focused on the essence of an issue

Microsoft Office Applications

References

References are available upon request.

Contact this candidate