General Manager/Operations Manager
Resume:
KENNETH KENDRICK
**** ***** ****** *****, *********, TENNESSEE 37924
**********@*******.***
GENERAL MANAGER / OPERATIONS MANAGER
- High performance and results-driven professional honed through more than 20 years of management experience backed with visionary leadership, expertise, and distinguished performance in general and operational management
- Exemplified the ability to provide strong leadership combined with tactical execution of strategic initiatives to capture and enhance the overall quality, productivity, business, and bottom-line performance
- Interested in pursuing advanced opportunities in project management position within companies to effectively utilize management expertise, leadership skills, and persistence to achieve goals that lead to success
- Areas of expertise include:
Sales and Marketing Strategies
General and Operations Management
Strategic Planning and Execution
Analysis and Problem Resolution
Continuous Process Improvement
Quality Assurance and Regulatory Compliance
Leadership and Supervision
Human Resources Management
P&L Management
EXPERIENCE OVERVIEW
Logistics
- Administered a wide array of logistic support operations, including maintenance and supply operations, facilities management, transportation management, property accountability, and logistics planning
- Conceptualized and implemented strategies that improved quality control, delivery, and price reduction through innovative practices and value-added activities
- Ensured on-time product delivery and shipment by innovating an advanced supply chain application; continuously monitored improvement processes regarding projects
Leadership and Management
- Demonstrated hands-on management as well as exceptional multitasking and motivational skills in leading a group of people while encouraging staff to maximize profitability
- Successfully increased revenue by maximizing per customer sales and working actively in a team of accommodating staff
P&L Projection and Management
- Assumed full P&L responsibility for promotional strategy development and succession planning
- Developed business forecasting and trending procedures throughout five states that amplified company profits in Sear’s Holdings service units
Staff Training and Motivation
- Successfully established and motivated personnel to perform at high efficiency levels; known as a team player committed to sharing knowledge in order to attain goals
- Employed exceptional talent for recruiting, hiring, and developing qualified staff / employees
- Implemented the best management practices and balanced the organization’s best interests with the employee’s needs to achieve business goals
Customer Service
- Established and managed customer relations, thus promoting goodwill and repeat / referral business, which significantly boosted sales / revenue / profit
- Consistently delivered excellent customer service through fulfilling clients’ orders in a timely manner; proactively monitored and resolved any service issues / concerns that arose
CAREER PATH
- General Manager, Skyline Eco-Adventures | Sevierville, TN | 2009–Present
- Technical Service Director, Sears Holdings Corporation | Charlotte, NC | 2007–2009
- General Manager, Abingdon Group, Inc. | Abingdon, VA | 2005–2007
- Technical Service Manager, Sears Products Services Inc. | Charlotte, NC | 1998–2005
- Director of Operations, Southland Logistics Group | Lawrenceburg, TN
- Plant Operations Manager, Servisco Mills, Inc. | Roanoke, VA
- Industrial Engineer, Klopman Mills | Bristol, TN
EDUCATION
BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT
Burlington College | Bristol, TN
BACHELOR OF ARTS IN INDUSTRIAL ENGINEERING
Burlington College | Bristol, TN
PROFESSIONAL DEVELOPMENT
- Advanced Management and Supervision Certification
- OSHA Certification / Quality Assurance Certification
- Workforce Planning / Communication Classes
- Marketing / Sales Strategies
- Process Development
- Green Belt Six Sigma / ISO 9001-9002 Certification
- Licensed ISO Registration Auditor / Process Auditor
- Lean Manufacturing Processes
ACHIEVEMENTS
- Regional Business Growth Award (Sears)
- President’s Council (Sears)
- Million Dollar Roundtable, Lifetime Member (New York Life Investments)
COMMUNITY INVOLVEMENT
- East Tennessee Ruritan Club
- Big Brother Organization
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