Sales Customer Service

James P. Manfredi *** Lakewood Rd S. Glastonbury, CT 06073 Home Phone 860-***-****

*********@***.***

EXECUTIVE PROFILE

Goal-oriented Senior Executive with demonstrated experience in solving global business challenges with state-of-the art Information systems. Over the last seven years was part of a senior management team that produced 20% EBDITA for a North American Manufacturing company.

• Project Management

Have managed well over three dozen projects including

8 ERP Implementations (3 JDE)

Extensive Business Process Transformation

Solid Application development skills using Waterfall, Scrum and SDLC

4 Data Center move/consolidation projects

Global voice/data roll-outs

Call centers

• Strategic Planning

Developed and implemented IT strategic plans, policies and programs for a number of global enterprises.

Worked closely with Group IT governance council to review and approve global IT projects.

Responsible for Strategic IT support of three business units, while coordinating direct IT support through outsourcing partner (IBM).

• Personnel.

Developed, mentored and led highly motivated teams of over 100 international IT professionals.

Led outsourced service personnel in support of operations across all global locations

Streamlined global project management, IT administration and other support functions to improve customer service and reduce costs.

• Budgets

Directly managed operating budgets of over $32 million and capital budgets topping $20 million.

Reduced global IT costs by 10% year over year.

Negotiated global voice/data contracts for Invensys PLC ($7 billion in sales) with Sprint and MCI totaling over $20 million in services.

• Applications Development

Wide experience of application development lifecycle including design, gap analysis, testing, implementation & post go-live support

Experienced with Scrum, Waterfall & SDLC development methodologies

Led 3-Tiered Architecture redesign using SQL, BizTalk, .Net & Oracle MDM

Global Data warehouse combining data from 14 ERP’s

Redesign of customer facing applications & Web portals using, VB, Java, Gentran, C, HTML

• Infrastructure

Led global data center & call center consolidations

Led consolidation of 55 data centers into 1 location and virtualized over 500 servers

Led redesign and roll-out of global data network to over 300 locations

Led redesign of global voice network and negotiated over $30 million in contracts

Built two data centers from the ground up with HA and 24/7 support

PROFESSIONAL EXPERIENCE

Assa Abloy Americas 6/2005 – 3/2012

Global company with sales of $2 Billion and the most profitable division of a $6 Billion company based in Sweden

Director of Information Technology Americas – Division CIO

Working with global counterparts, responsible for using Information technology to streamline internal processes and back office operations

• Responsible for global team of 114, including 7 direct reports, 70 applications & 37 technical personnel

• Led four year effort to consolidate 16 companies into JDE 9.1

• Leading division level seamless flow project to automate manual processes from order to cash.

• Designed and led effort to install division level GIS to facilitate reporting across the group.

• Negotiated agreement with AT&T to roll-out a new global network across the entire organization

• In eighteen months completed cost reduction projects totally $3 million.

Invensys PLC, London England 1/2000- 6/2005

Global Service and Automation company with sales of $7 billion and 37,000 employees in over 80 countries.

Director of Information Technology

Reporting to global Controller and working with business unit counterparts, responsible for finding IT synergies across the $ 7 billion group.

• Led teams to redesign and implement a global voice/data network. Project resulted in a more streamlined network and $4 million/year in savings.

• Directly responsible for other projects including consolidations of ERP systems, data centers, disaster recovery and network protocols.

• One of five people on the London based team to negotiate and put in place the details for an out sourcing agreement with IBM. The team was responsible for all aspects of service delivery, service level agreements and the operational aspects of the contract. A ten year, $1 billion dollar contract was signed 5/1/2002.

• Primarily responsible for taking dispersed worldwide IT and business operations and through IT systems creating one global organization. Invensys has 80 locations in three divisions and over the last four years, I have submitted project recommendations with over $10 million per year in savings.

Director of Information Technology (CIO), Invensys Climate Controls

Reporting to the Vice President of Operations responsible for all Information systems for this global manufacturer of OEM and CPG products. Current sales are $1.2 billion with manufacturing locations in the US, UK, Germany, Italy, Mexico, Japan and China. Responsible for Global IT strategic plan, linking three regions into one virtual organization.

• Responsible for a global staff of over 100 and an operating budget of $21 million. Main staff locations include Chicago, London, Tokyo and Shanghai.

• Responsible for setting up Asia Pacific IT organization to support global strategy. This includes supporting the start-up of manufacturing and distribution operations in China. Also, responsible for integrating Japan into overall IT infrastructure.

• Responsible for putting in place global DRP/ERP strategies to allow for global manufacturing, including ERP installs of SAP, BaaN, JDE and QAD and others.

• Developed global data warehouse to track key management and operational metrics.

Gerber Scientific Products, Hartford CT 1998 - 2000 Responsible for all Information Systems for this $300 million global Distribution company, including SAP Implementation, Internet/Intranet development, Client\Server applications and LAN/WAN infrastructure.

Director IT(CIO)

• SAP Project Coordinator, responsible for the effective implementation of SAP. Tasks include site level detail, blueprint phase, Data conversion, Web site integration, business process reengineering and end user training.

• President’s Business Development Team; Working directly with the President and other senior managers the team is tasked with finding ways to use the Internet and other IT resources to development and implement new opportunities for increased sales. Simplex Time Recorder Co. Gardner MA 1988 -1998 Responsible for Systems programming, Production Control, Computer Operations, Voice and Data Communications and PC/Network support for $1 Billion global manufacturing company. Direct impact on annual expenses of over $12 million.

Manager Data Center Operations

• Participated on various user review committees to assist in the definition of cost-effective solutions to user requirements, in support of 132 sales & service locations throughout the Americas.

• Information Associates 1986 - 1988 Manager Data Center, Directed Data Center staff and was responsible for all computer operations and applications development for a $25 million software development company.

• Corning Glass Works 1982 - 1986 Operations Shift Supervisor, Supervised 6 computer operators on large IBM systems. Responsible for staff evaluations, merit increases and promotions. Set and administered long/short term department goals. EDUCATION BENTLEY COLLEGE Waltham, MA MBA, Concentration: Finance, 1999 STATE UNIVERSITY OF New York College of Arts ad Science at Geneseo, NY, BS, Management Science, 1982

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