Security Officer

KATHARYN D. WISDOM

*** ******** ****** • Jonesboro, GA 30236

Phone 404-***-**** • E-mail rde1r3@r.postjobfree.com

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TOP PERFORMING ADMINISTRATIVE EXECUTIVE

Customer Service Representative • Console Operator • Security Officer • Reviewer • Impact Team Member • Office Clerk • Cashier

Strategic and visionary executive

with a talent for leading mergers,

acquisitions, and reorganizations to

deliver enterprise excellence.

Board of Directors Interface

Government Relations

Change Management

Efficiency Improvement Tactical and operational professional

with impeccable business acumen with

outstanding financial qualifications

over seeing large budgets.

Financial Planning & Control

Budgeting and Forecasting

Reorganization & Revitalization

Organizational Integration Inspirational and collaborative leader

generating superior performance by uniting

cross-functional teams and organizations to

build consensus and exceed objectives.

Leadership & Team Building

High-Level Negotiations

Consensus Building

Participative Management

PROFESSIONAL EXPERIENCE

International Security Management Group (AT&T Midtown Building), Atlanta, GA

Rover/ Lobby Officer July 09, 2011 to Present

For the AT&T Database Center, I am responsible for being a rover as well as a lobby officer. As a rover, I must patrol the sixth floor and make sure all the PDU's and Lieberts are running properly with no alarms as well as anything unusual. The PDU's and Lieberts are machines that keep the floor cool and cables intact. As a lobby officer, I monitor all 139 cameras which are divided into 8 sections. Sign in and sign out authorized customers, employees, and visitors for AT&T that have a site visit ticket. For anyone that does not have a site visit ticket to get on the sixth floor, they will be denied access.

Family Dollar, Jonesboro, GA

Customer Service Representative August 5, 2011 to November 13, 2011

As a Family Dollar Customer Service Representative I am responsible for providing exceptional service to my customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.

Principle Duties & Responsibilities:

Provides customer engagement in positive and approachable manner.

Assists in maintaining a clean, well-stocked store for customers during their shopping experience.

Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

Independently stocks shelves and recovers merchandise in the store.

Accurately handles customer funds and processes transactions using the POS system.

Remains constantly aware of customer activity to ensure a safe and secure shopping environment.

Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Allied Barton (Delta Air Lines, Inc.), Atlanta, GA

Console Operator December 04, 2009 to July 02, 2011

At the Delta Air Lines account, being a Console Operator in the Security Operations Center is the most important position. The duties that are to be done daily are: post checks, monitoring apx fifteen to twenty cameras for all Delta sites, securing and un-securing secure sites, documenting in the computer daily activities at each post on a roster log, record crucial/emergency details on a daily log every hour, conduct a seventy-two hour camera check before the end of the shift, and reassign shifts according to officers who are tardy or absent. Aid with high profile situations and assess daily situations.

Security Officer March 31, 2009 to December 03, 2009

Patrol or man post as instructed and serve as a general security presence and visible deterrent to crime and client rule infractions; detect suspicious activities and watch for criminal acts or client rule infractions at or near assigned post which may be a threat to the property, client or employees at the site. Report to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings.

Bank of America (Staffmark), Tucker, GA January 21, 2009 to May 10, 2009

Reviewer

Duties included review of documents to check for changes, discrepancies, missing information, detailed oriented and viewing numbers off batch headers and checks. Performed routine review under close supervision with limited or direct customer contact and work with management to make sure all deadlines are completed. Monitored financial inventory in a highly secured environment.

Abercrombie (Mall Of Georgia), Buford, GA July 29, 2007 to October 22, 2007

Impact Team Member/Cashier

My tasks at Abercrombie as an Impact Team Member were to replenish items in the store, receiving and distributing inventory, re-align clothing settings, back stock, shipment of stock items, cashier, and financial handler at the front desk.

Gwinnett County Public Schools (Risk Mgmt), Lawrenceville, GA September 11, 2006 to June 26, 2007

Office Clerk

As an Office Clerk, I filed legal documents in a timely manner, created file folders, entered data into computer in a time constraint environment , issued and faxed documents to the appropriate personnel, customer service via phone; followed up with cases in the school system, input files into the data system, date stamped mail and helped each adjuster with daily activities.

T.J. Maxx, Snellville, GA May 25, 2006 to September 7, 2006

Cashier

T. J Maxx required me to scan inventory and assign it to locations, handle financials of the Snellville location, re-assign items within the store, aid other employees in other departments if needed, and assist customers to ensure a pleasant environment, and receipt of inventory.

EDUCATION

Atlanta Technical College, Atlanta, GA

Diploma Pending Fall 2012

Central Gwinnett High School, Lawrenceville, GA

Received Diploma May 23, 2007

Technical Skills:

Microsoft Office Word.

Microsoft Office PowerPoint.

Microsoft Office Excel.

Microsoft Office Access.

Microsoft Office Publisher.

Microsoft Office Outlook.

Data Entry.

Typing (40-50 WPM)

References

Available Upon Request

Contact this candidate