ERIKA C. HENRY

Erika C. Henry

**** ******** ** #**

College Park, GA 30337

Phone: 770-***-****

Email: ***********@*****.***

PERSONAL PROFILE:

Goal-oriented sales and customer support professional with experience in customer service, training, and telephone support. Caring, hardworking, and willing to go the extra mile to make the customer happy. Self-motivated and flexible; comfortable working independently with little supervision. Excellent written and oral communication skills, problem resolution abilities, and a high level of confidentiality. Seeking a position in accounting or finance that offers challenging responsibilities, the acquisition of new skills and abilities, and the potential for advancement.

SKILLS AND QUALIFICATIONS:

• Skilled user of technology- Proficient in Microsoft Office, Windows 2000\XP, E-mail, and advanced Internet skills.

• Superior office expertise- Typing- 40WPM, 10 Key, knowledge of basic Accounting principles and all office administration functions.

• Effective communicator- Polished telephone, interpersonal, and writing skills. Energetic, patient, and diplomatic.

• Detailed-oriented multi-tasker- Able to balance competing priorities in a fast-paced environment while meeting tight deadlines. Accurate, highly organized, and extremely productive in a high volume, high stress environments.

EMPLOYMENT HISTORY:

The Home Depot At-Home Services, Atlanta, GA 2006 - 2007

Production Support Group Coordinator

Primary Responsibility- Very fast- paced data entry/10-key coordinator to right fax. Act as a liaison to venders and building permits municipalities. Received, labeled, identified, and forwarded home improvement sales contracts to meet customer supply and demand. Managed right fax documents for 4 regions using multiple applications.

Convergys, Valdosta, Ga. 2003 – 2005

Customer Service Representative

Primary Responsibilities- Data entry clerk in a high volume call center taking inbound calls for DIRECTV. Research and analyze financial information for clients. Discussed contracts and activated accounts. Customer inquiries, complaints, and problem resolution.

Donnelly Communications 2000 – 2001

Financial Services Representative

Primary Responsibilities- Data entry clerk in a high volume call center taking inbound calls for over 100 catalogs. Assisting clients from all over the country. Customer complaints, inquiries and problem resolution.

Regal Cinemas 1998 – 2000

Customer Service Representative Primary Responsibilities- Box office clerk, data entry. Provided information and promoted film production. Assisting customers.

EDUCATION: Valdosta State University, Valdosta, GA Bachelor’s of Business Administration – Finance (42 credit hours taken) 2002 – 2004

Relevant Courses- Intro. to Business Administration, Environment of Business, Accounting I, Macroeconomics, Microeconomics, Computer Applications,

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