Customer Service Manager

DAVID J. MORRISON

**** ********* **

KNOXVILLE, TENNESSEE 37938

Home 865-***-****

Cell 865-***-****

e-mail: ********@*****.***

Introducing to you a team player with management skills in Sales, Purchasing, and Operations with the ability to transfer my talents and experience to any service or industry and contribute to the efficiency, production, customer service and profitability of a progressive, growth-oriented company.

Fifteen plus years experience in Operations, Sales, Purchasing, and Management with excellent achievements in each of these areas, bringing complete scope of business practices together to achieve continuous improvement; therefore, raising the profitability of the company to a higher level.

Experienced in Microsoft Outlook, Word, Excel, PowerPoint, Visio and Supply Chain Management Software (JobBoss and Romac).

Employment History:

4/2010 – Present - Bull Run Metal Fabricators and Engineers Clinton, Tennessee

(Purchasing Manager/Estimator & Interim Sales and Marketing Manager )

• Review contracts and drawings to prepare customer quotes and also for purchasing materials, supplies and services for project requirements.

• Estimate cost of materials, services and labor for preparing quotes for customers.

• Negotiate sales contracts with DOE Contractors per Federal Specifications.

• Source new accounts and industries to increase sales revenue

• Purchase materials and supplies for manufacturing a product which meet specifications required by the Department Of Energy Contractors.

• Monitor and maintain inventory levels for production requirements.

• Analyze market conditions regarding cost and availability of materials for establishing long term contracts and competitive pricing.

• Develop and implement purchasing processes utilizing flowchart software (Visio) to enhance integration of Sales, Engineering, Purchasing, Production, and Quality departments.

1/1994 – 2/2010 –Superior Steel, Incorporated Knoxville, Tennessee

(Purchasing Manager)

• Purchase from Mills, Service Center Warehouses, and Processing Centers.

• Developed system to maintain Mill Certification and Traceability of Materials throughout plant operations.

• Responsible for annual inventory of company materials and maintaining inventory reports and records.

• Estimate material costs for bids on new projects and analyze market and economic conditions to ensure current and future bids are competitive and profitable.

• Execute take-offs from blueprints and drawings to determine in-house processing capabilities and to outsource sub-contractors to process orders.

• Negotiate National contracts for materials and supplies for Steel Fabricators Alliance (Steel Plus Network) located throughout the United States.

• Initiate and maintain safety program, direct shipping/logistics, customer service, and problem solving.

• Prepare environmental reports regarding air quality management of VOC’s (paints)

Prior Employment History:

Carolina Steel Corporation Knoxville, Tennessee

(Operations Manager)

• Managed Plant Operations including 80 plant personnel, processing, scheduling, materials requisitioning, shipping and receiving, truck fleet and maintenance.

(Inside Sales )

• Responsible for material quotations and product information, soliciting new business, opening new accounts, and handling customer service related problems.

• Maintained inventories at appropriate levels and buy-out special materials and non-stock items to service customer needs.

• Surpassed sales goals and profit margins as set forth by Sales Manager.

(Warehouse and Shipping/Receiving Supervisor)

• Supervised Warehouse personnel, Warehouse operations, Order Processing and Shipping/Receiving departments.

Glazer Steel and Aluminum Corporation Knoxville, Tennessee

(Plant Manager)

(Assistant Plant Manager)

(Shipping/Receiving Supervisor)

Education

Tennessee Technological University Cookeville, Tennessee

• 2 Years - Major: Engineering

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