Manager Quality Assurance

RICH BACON

**** ****** *** ■ Lexington, KY ***** ■ 954-***-**** ■ **********@*****.***

QUALITY ASSURANCE MANAGER/ ENGINEER

Highly effective and results-driven Quality Assurance Specialist with extensive experience in manufacturing, operations management, and workflow planning. Broad knowledge of lean manufacturing principles and Six Sigma with successful track record of developing and improving procedures to increase efficiency and decrease operating costs. Respected leader with demonstrated talents in staff training and development.

Excellent problem-solving and troubleshooting skills, impeccable attention to detail, and exceptional process development abilities. Continuously search for ways to streamline manufacturing procedures and improve quality. Proven ability to deliver outstanding results in all areas of production. ■ Corrective & Preventive Action

■ Regulatory Compliance

■ Quality Systems Development

■ Process Improvement

■ Root Cause Analysis

■ Inspection & Auditing

■ Kaizen & 5S

■ Staff Training & Development

■ Budget Administration

■ Inventory Control

QUALITY SYSTEMS PORTFOLIO

ISO 9001 ■ AS9001 ■ IPC-6012 ■ IPC-TM-650 ■ IPC-2221 & 2222

Mil-STD-45662A ■ Mil-Q-9858A ■ Mil-I-45208A ■ Mil-PRF-55110 ■ Mil-PRF-31032-1/B & 2/A ■ Lean Six Sigma Green Belt ■ Advanced Lean Principles and Tools

PROFESSIONAL EXPERIENCE

Amazon ■ Lexington, KY 2010 to Present

Area Operations Manager

Recruited to turn around 2 night shift operations following merger between Small Parts, Inc. and Amazon. Enlisted due to exemplary performance as Quality Manager for Small Parts, Inc. Report directly to Senior Operations Manager and supervise 50 to 90 Associates, Tier 3 Associates, and Process Assistants in Make-on-Demand books and DVD/CD department. Conduct weekly audits to ensure compliance with 5S and safety standards. Collaborate with Human Resources department regarding hiring and terminations, annual performance reviews, employee complaint investigations, and work injuries.

Successfully revitalized operations in less than 1 year and led both night shifts to become top producers within Make-on-Demand department.

Directed Kaizen blitz in DVD/CD area that reduced unit completion time by 31%.

Inspired personnel to exceed prior year’s peak season (Christmas) volumes by 17%, becoming first shift to produce 10K+ books in 11.5-hour period.

Small Parts, Inc. (Subsidiary of Amazon) ■ Miramar, FL 2006 to 2010

Quality Manager

Hired to improve quality system that was no longer in compliance with ISO 9001 standards for distributor of fasteners and hardware used for medical manufacturing and R&D projects. Devised auditing schedule and trained 6 Internal Auditors. Established on-site calibration program and developed training for associates to conduct internal calibrations on measuring equipment. Conducted analyses of root causes and vendor on-time delivery statistics. Attended monthly management review and material review board meetings to examine material defect reports and establish performance trends for vendors. Functioned as management representative for ISO 9001 quality system.

Spearheaded use of barcodes to aid annual inventory initiatives, reducing time needed from 3 weeks to less than 1 week and saving $15K in costs.

Cut Inventory Record Defect Rate (IRDR) from 12.6% to 1.1% by directing Inventory Control Quality Assurance team to perform random inventory audits and cleaning efforts.

Rewrote quality system within 3 months of hire and established quality control checks to confirm quality of products at output of all processes, allowing successful re-registration with ISO 9001.

Oversaw inventory relocation from Florida to Indiana following integration of Small Parts to Amazon’s platform, collaborating with Amazon’s Accounting, Purchasing, and Transportation departments to coordinate virtual and physical move of inventory.

Developed one-off system to move 970K units over 4 months without sacrificing customer service or availability and created method to track inventory during transition.

Investigated any accounting issues with inventory transactions; uncovered error and successfully recovered more than $190K.

PCT Interconnact ■ Fort Lauderdale, FL 2004 to 2006

Quality Systems Manager

Managed regulatory compliance functions, Microsections Laboratory, and Quality Assurance department for manufacturer of multilayer printed circuit boards with annual sales of $6M. Conducted monthly reviews with senior management and coordinated third party testing of circuit board microsections, documenting results and monitoring for trends. Served as primary liaison for ISO 9001 and Defense Supply Center Columbus (DSCC) compliance. Wrote quarterly and annual reports addressing any quality issues to guarantee adherence to government agency standards. Utilized Microsoft Office Suite (Word and Excel) to monitor wet process using Six Sigma principles. Coordinated with all departments to ensure quality data was supplied on time for weekly review meeting.

Developed complete quality system, trained Internal Auditors, and established auditing schedules to meet ISO and government requirements.

Maintained PCT’s listing in government directory by revising quality system and effectively addressing 23 findings by DSCC.

Ensured full compliance with ISO 9001 and military requirements Mil-PRF-31032-1/B and 2/A, Mil-PRF-55110, IPC-2221 and 2222, IPC-6012, and IPC-TM-650.

Continental Resources, Inc. ■ Bedford, MA 1981 to 2001

Quality Manager

Promoted through series of positions with increasing responsibility (Metrology Lab Manager National Services Manager Quality Manager) for company providing test and measuring equipment rentals and sales, IBM PC clones, servers, and consulting services with annual revenues of approximately $500M. Reported directly to CEO and President and supervised team of 15 including Administrative Assistant, Metrology Technicians, Parts Administrators, and Internal Auditors. Managed annual budget of $1.2M and held full P&L responsibility. Conducted external auditors of vendors and trained Internal Auditors for quality program. Oversaw 5 metrology labs across the U.S. and maintained $25M electronic rental inventory.

Revised quality system for electronic test equipment to comply with MIL-STD-45662A standard, ensuring successful audits from defense contractors and aerospace industry customers.

Successfully maintained compliance records for UL registration of PC clones and managed FCC compliance for Part 15 Class A and B unintentional radiators.

Created paperless quality system to increase efficiency of system updates and ensure immediate availability of revisions.

Functioned as management representative throughout successful ISO 9001 review.

Served as member delegate to National Conference of Standards Laboratories.

EDUCATION & CERTIFICATIONS

Coursework completed toward B.S. in Electrical Engineering ■ New Hampshire Technical Institute, Concord, NH

Lean Six Sigma Green Belt & Advanced Lean Principles and Tools Certifications ■ Purdue University, West Lafayette, IN

■ Member ASQ ■ United States Navy: Electronics, Communications and Naval Nuclear Power

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