Customer Service Administrative Assistant

** ********* ****

Hooksett, NH ***** 603-***-****

*******@*******.***

Michelle Gagnon

Objective To obtain and secure an Administrative Assistant/Receptionist position within the company dedicated to achieving high goals and standards. Encouraging career growth through progressive proven performance.

Experience 2004- Current Delta Mechanical Corporation Hooksett, NH

Dispatcher & Accounts Receivables

 Dispatching service calls

 Data entry

 Set up new accounts for all new customers

 Payroll

 Answer phones and direct calls to appropriate person

 Entering payables

 Open and distribute mail

 Creating all deposits

 Invoicing

 Handling HR benefits for the company

1997 – 2003 Sophia Institute Press Manchester, NH

Operations-Center Manager

 Coordinated the flow of all orders (incoming and outgoing)

 Data entry

 Managed escalated customer service issues

 Opened and distributed mail

 Answered phones and directed calls to appropriate person

 Set up new accounts for all new customers

 Oversaw accounts payables/receivables to ensure timely processing

1995– 1997 Sylvia and Hermand Linares Bedford, NH

Nanny Service

 Responsible for 4 children ages 3 months to 10 years.

 Daily routine consisted of: meal preparation, shuttling to and from school,

laundry, housekeeping and ran errands.

Education Seminars

 2003- “How To Handle The Impossible Customer” Manchester, NH

 1998- “How To Be A Better Supervisor” Nashua, NH

 1998- “Proper Telephone Etiquette” Nashua, NH

High School Education

 1985-1989 Manchester High School West Manchester, NH

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