Administrative Assistant

*** * ***** **** ****

#***

Elmhurst, Illinois **126 630-***-**** (H)

312-***-**** (Cell)

*******@*******.***

Claudine Heavrin

Career Summary Dedicated and professional administrative assistant with extensive experience in legal workers' compensation and the hospitality/medical industry. Demonstrated leadership and organizational skills. Able to develop, train and supervise a well-functioning team. Takes pride in producing a high volume of quality work.

Excellent in planning and attention to detail.

Computer Skills Microsoft Outlook , WordPerfect for Windows, Microsoft Word, Microsoft XP, Excel, E-Mail, Electronic Faxing/Scanning/Photocopy, Pitney Bowes Mail

Machine, transcription of dictaphone tapes, on-line direct check deposit, Ez-Bis Computer Program for scheduling patients in Doctor's office.

Experience

Tru Rehabilitation and Wellness Bloomingdale, Illinois

May 16, 2011-November 19, 2011

Operating the front desk. Scheduling all patient appointments. Answering multi-line telephone calls. Data entry of all patient information into computer system.

Verification of all insurance benefits and collecting co-pays and deductibles.

Compiling daily statistics. Excellent phone and communication skills.

August 2006-November 2010 Elmhurst, Illinois

Olympic Chiropractic & Physical Therapy

My job duties were to run the front desk, verify insurance benefits, process claims to the insurance companies for payment and collect and deposit all monies that came into the office for payment to our office by insurance companies.

• Scheduling patients through Ez Bis Software Program

• Head Front Desk Person who trained other Front Desk employees on their job duties including scheduling people, answering phones, understanding insurance benefits, entering insurance benefits into computer system, scheduling MRI's, greeting patients, opening new patient files, customer service.

• Verification of all patient's benefits, after I verified benefits I would enter their benefits into computer for billing purposes.

• Did the daily billing for four years for every patient that was seen. I would bill claims electronically to the insurance companies.

• Opening of the mail daily. Mail would include all payments that we would receive from insurance companies (explanation of benefits) that I would "post" to the patients accounts daily to show we received payments for the dates of service we received on explanation of benefits.

• Collecting co-pays from patients, handling of money that came into the office as well as on-line depositing of all monies through on-line banking machine.

• Completing all billing statistics for the office including how many patients seen a day, week, month along with insurance payment collections statistics, financial statistics.

• Ordering of all chiropractic and physical therapy supplies and office supplies.

• Strong phone skills, strong customer service skills in person and on the telephone.

January, 2000 to August 2006 Chicago, Illinois

GRANT, ROSS & FANNING

In-House counsel defense firm for Zurich North America Insurance Company.

Legal Secretary 2000 to 2006

I supported two workers’ compensation attorneys, one of which is a partner and

who each support 100+ case load including court cases in the counties of Cook,

DuPage, Winnebago, McHenry, Ottawa, Geneva and Lake.

• Typing of all legal correspondence and court pleadings such as

appearances, settlement contracts, briefs and motions.

• Perform the opening of all new workers’ compensation files that came

into our office for five workers’ compensation attorneys. I assigned a

billing number to the case and entered all the case information into the computer system including an address book of all parties involved in the case for easy access to case information.

• Maintained two attorneys calendars for all court dates, client meetings, depositions, appointments, etc.

• Trained new workers’ compensation secretaries on their law firm duties.

• Vast knowledge of the Illinois Workers’ Compensation Commission

where trial dates are obtained and cases are tried.

• Communication skills used on a daily basis by speaking with clients, doctor's offices, insurance claim adjusters, and plaintiff attorneys.

1992 to 1999 Chicago, Illinois

DEBBOLI, MILLMAN, SPIEGEL & ASSOCIATES, P.C.

In-House counsel defense firm for ACE-USA formerly the property and casualty division of CIGNA.

Legal Secretary 1994 to 1999

Typing of all legal correspondence and court pleadings such as appearances,

briefs, settlement contracts and motions.

• Vast knowledge and working experience of the Illinois Workers' Compensation Commission’s daily workers' compensation call.

• Assembled and prepared new files for opening into our office for

handling and entering all case information into computer system .

TRITON COLLEGE River Grove, Illinois

Finished one year toward Associates Degree in Business

REFERENCES AVAILABLE UPON REQUEST • Triton College River Grove, Illinois

• Finished 1 year towards and Associates in Business Degree.

Career Summary

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