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Management Manager

Decatur, GA, 30034
August 20, 2012

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**** ******** ***** • Decatur, GA 30034 • 678-***-**** •


Dedicated professional with 18 years’ diverse experience in managing a full range of HR generalist, business administration, and research functions. Success developing process improvement programs. Proficient at launching and facilitating programs geared at morale-boosting. Effective at strategizing and analyzing. Excellent organizational, interpersonal, and communication skills. Able to work independently or collaboratively.

Key Highlights:

HR Program / Project Management

Benefits Administration

Talent Acquisition

Employee Relations

Orientation & On-Boarding

Workers Compensation Claims

Performance Management

Regulatory Compliance

Records & File Management

Policies & Procedures

HRIS Technologies

Background Checks

Training & Development

Payroll Processing

Vendor Management

Procurement & Purchasing

Financial Analysis

Top-Tier Support


HR Generalist / Research Analyst (2004 to Present)

Valance Co., Incorporated - Decatur, Georgia

Manage all HR functions: benefits/401(k) plan enrollment and administration, records management, program development, employee screening/hiring/orientation, regulatory reporting, state and local government regulations, compliance, and establish/maintain vendor relationships. Conduct research, provide expert analysis, assessment and forecasting, and author syndicated weekly economic reports.


~Provide advice, information, and guidance to managers and employees relative to a broad range of HR functions.

~Analyze, develop, and implement improved HR strategies and process improvements.

~Launched and facilitate company’s internship program.

~Designed and manage tuition reimbursement program.

~Recognized as a senior component of a 7-member team that delivers daily analysis to industry professionals.

~Jointly designed and deployed program for tracking and graphing currency and economic indicators.

~Created support tools in Excel for market, investment, and strategic business decision-making utilized by internal staff and external clients.

~Entrusted to successfully capture, maintain, and retain critical relationships with a wide range of clientele.

~Jointly assisted in planning, organizing, and logistics for economics conference with 250+ attendees.

~Saved thousands of dollars by creating conference materials in-house.

Personnel Analyst (2001 to 2004)

Virgin Islands Housing Authority - St. Croix, U.S. Virgin Islands

Conducted all HR functions: recruitment/screening/hiring/orientation, background checks, performance management, skills testing, training & development, grievance management, regulatory reporting, benefits administration, records management, compliance, workers compensation claims, and HRIS management. Direct Supervision of Summer staff.


~Administered all personnel, HR, and labor relations services for agency with 200+ employees.

~Devised and coordinated creative and cost-effective incentive and morale-boosting programs which increased employee satisfaction and productivity.

~Processed new-hire, benefits, leave, termination, and payroll paperwork ensuring 100% compliance with local laws and regulatory mandates.

~Facilitated employee satisfaction through immediate resolution of issues for strengthened employee retention and loyalty.

~Jointly conducted wage comparability analyses in accordance with HUD policies.

Office Manager (1999 to 2001)

Development Consultants, Incorporated - St. Croix, U.S. Virgin Islands

Oversaw and coordinated daily office operations of business office, paycheck processing, regulatory reporting, referred staff and callers to appropriate persons and resources, arranged travel, benefits administration, prepared daily deposits, liaison between staff and senior management, records management, and daily bookkeeping.


~Completed accurate calculation and processing of payroll, billing, invoices, and daily deposits.

~Distinguished performance maintaining timely and accurate regulatory reporting.

~Substantially increased office support capabilities by addressing inquiries on a timely basis.

Interim HR Manager (1997 - 1999)

Sykes Enterprises, Incorporated - Minot, North Dakota

Promoted to manage HR department for 450+ employees with direct supervision of 4, talent acquisition, interviewing, staffing, orientation and on-boarding, benefits administration, training & development, records management, state and local government regulatory compliance, HRIS management, workers compensation claims, and exit interviews.


~Drove and executed company-wide HR initiatives.

~High-impact communicator effective at presenting and conveying information through written and verbal contact with customers, subordinates, and senior executives.

~Jointly executed recruiting, interviewing, and staffing of 60+ Customer Support Technicians in 3 days.

~Minimized the company’s reliance on outsourcing recruiting functions by developing in-house career fairs.

~Researched, developed, and conducted company-wide sexual harassment, code of conduct, and benefits trainings.

~Promoted 3 times in less than one year.

~Processed new-hire, benefits, leave, termination, and payroll paperwork ensuring 100% compliance with local laws and regulatory mandates.

HR & Training Coordinator (1995 to 1997)

Community Residences - Arlington, Virginia

Involved in all HR and Training processes: new hire orientation & on-boarding, HRIS management, training and development, records management, and top-tier administrative support.


~Promoted to assist the HR Manager with the daily operations of the department and staff of 200+ employees

~Created a client demographic and satisfaction survey and compiled the data into a usable and summarized format.

~Provided high-level administrative support to the Board of Directors, CEO, and Office Manager.

~Member of the Joint Commission Management Information Systems Committee.

~Recognized as Employee of the Month (May 1996) for developing process improvement strategies and for the willingness to assume added responsibilities when asked.


Master of Public Administration (MPA), 2011

University of the Virgin Islands - St. Croix, U.S. Virgin Islands

Master of Business Administration (MBA), 2008

University of the Virgin Islands - St. Croix, U.S. Virgin Islands

Bachelor of Science (B.S., Computer Information Systems), 1994

Florida A&M University - Tallahassee, FL

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