Looking for employment with a great company.
Resume:
Junean E. Constantino
Enterprise, AL 36330
OBJECTIVE: Seeking a III Travel Clerk position with Advanced Federal Service Corp.
CAREER Summary
Fifteen years of experience in the areas of Human Resources, Policy Development and Legal Compliance, Staffing, Customer and Employee Relations, Extensive Corporate Level Training, and Administration. Skilled in recruiting, interviewing, training, and evaluating personnel. Proven ability to manage projects, coordinating with all levels of staff while ensuring customer satisfaction. Ability to successfully work with employees of diverse backgrounds. Skilled in using Microsoft Word, Excel, PowerPoint, Microsoft Windows XP, and automated accounting software programs.
EXPERIENCE
Policy Development
§ Organized and implemented corporate policies and procedures, throughout a three state region, consisting of 25 stores.
§ Instrumental in establishing and implementing a Key Employee Program, providing additional management opportunities to staff leaders.
§ Developed a standardized file maintenance program at two large retail chains, improving management/employee relations due to establishing consistency and individual records on insurance, 401K, and profit sharing.
§ Updated and created store operational manuals, ensuring quality control and standardization of operations.
§ Wrote policies and procedures for a Market Captain, which was implemented by corporate headquarters regionally throughout Brinker International (Chili's).
Legal Compliance
§ Implemented knowledge of licensing requirements for state, federal and local laws and regulations.
§ Applied knowledge of unemployment procedures, workman's compensation claims, Equal Employment Opportunity, and I-9 paperwork requirements, while conducting store audits and staff training as a Corporate Trainer.
§ Served as Area Manager for Wal-Mart and Target, ensuring compliance with all human resources policies and procedures.
Staffing
§ Corporate Training in charge of coordinating time-sensitive projects, including recruitment, interviews and hiring actions for over 250 personnel for new store openings, for Wal-Mart and Brinker International (Chili's).
§ Supervised, evaluated, and created a plan of action for improving performance standards.
§ Conducted new employee orientations and completed all required employee paperwork (I-9, W-4 (federal and state), IEOC Forms, insurance, profit sharing, etc.).
§ Created and/or revised job descriptions, resulting in more efficient corporate structure, saving personnel costs, and enhancing customer services.
Junean E. Constantino Page 2
Administration
§ Set up new stores including creating store files, inventory, financial transactions, training program files for all levels of personnel, and home office files (insurance, licenses, profit sharing, corporate standards, and employee files).
§ Performed statistical labor market analysis to determine salary trends and bonus structures and removed salary caps, successfully improving competitiveness of wages and overall employee satisfaction and longevity with the company.
§ Reported to the Regional Manager on sales, staffing levels, customer satisfaction, and community service activities; coordinated with 25 Store Captains to track data requirements for the report.
§ Tracked and monitored appropriate staffing levels versus profits on an hourly, daily, monthly and yearly to ensure achievement of profit margin goals.
§ Purchased new office supplies for store openings, while staying within an office budget of $2500 per store.
§ Expressed ideas in business meetings influencing positive activities with community members, employees, managers, and customers (including military personnel).
Employee/Customer Relations/Communication Skills
§ Organized and implemented numerous training seminars for groups of 50+ people.
§ Provided one-on-one and classroom training for personnel.
§ Instruct personnel on occupational safety and health standards, ensuring compliance with all safety policies and procedures daily.
§ Conducted presentations for up to 100 people, including both customer and co-worker groups (lecture, PowerPoint, video).
§ Resolved issues involving company hiring and related personnel policies.
§ Coordinated large group contests, outings, and dinners for over 100 people.
Customer Service
§ Over 20 years of experience providing exceptional customer service.
§ Greeted customers in a friendly manner and anticipated their needs.
§ Established friendly and long lasting customer base.
Work History
§ Merchandiser, Prologix/Anderson News, 9/2007 - present
§ Merchandiser, Acosta/Kraft, 3/2007 - 12/2007
§ Merchandiser, Hallmark Cards, 10/2006 - 12/2007
§ Floor Manager, Larry's BBQ, 8/2004 - 1/2007
§ Corporate Trainer, Market Captain, Store Captain, Key Employee, Store Opener, Chili's Bar and Grill, 8/1996 - 2/2004
EDUCATION AND TRAINING
40 credit hours, Business, Minor: Human Resources, Evergreen Community College, Midway, Washington
Professional Development Courses in the areas of customer relations, disgruntled customers/employees, conflict resolution, financial management, recruitment and training, management, quality control, customer satisfaction, and operations.
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