Representative Customer
Resume:
Kevin Price
PH: 623-***-****
E- Mail - ******@*******.***
Highlights: I would like to express my interest in your company. I am proficient in oral and written communication, problem solving and prioritizing workloads. I’m a self starter and quick learner who work well under pressure.
I demonstrate expertise in Internet navigation and using MS Office (i.e. Word, Excel and PowerPoint) products. I’m proficient in using ACCURINT and Power finder. In addition to the above skills, I bring a strong commitment to delivering the best possible service to the company and customer base. With this in mind, I feel I will be an asset to your company.
Work Experience:
Job Title: Lead Collections Representative
Employer: ER Solutions Inc.
Dates of Employment: 02/2009 thru 11/2009
Collection Representative Duties & Responsibilities:
- Resolve customer account delinquencies
- Assist clients with account concerns & needs
- Locate individuals defaulting on finance obligations
- Use time management skills to perform multiple task to consistently reach department goals and deadlines
Job Title: Collections Representative
Employer: Nationwide Credit Inc.
Dates of Employment: 02/2007 thru 11/2008
Collection Representative Duties & Responsibilities:
- Respond to customer issues and inquiries via email and telephone communication
-Work with customers to arrange and set up payment schedules within company
guidelines
- Make outbound calls to delinquent accounts
- Excellent verbal and written communication skills
-Strong interpersonal skills
-Ability to handle customer complaints and problem resolution
-Thrive in a results and performance based culture
-Perform well in an independent work environment while contributing to the overall success of the team
Job Title: Senior Collection Account Representative
Employer: Cavalry Investments
Dates of Employment: 08/2002 thru 11/2006
Collection Representative Duties & Responsibilities:
- Demonstrate skillful communication and negotiation skills while collecting past due balances from clients to result in a win- win resolution for the client and the company
- Use automated telephone dialing system to contact customers and computer to record customer account information
-Use time management skills to perform multiple tasks to consistently reach department goals and deadlines
-Confer with customers in attempt to determine reason for overdue payments, reviewing terms of sale, service, and credit contract with customer
- Demonstrate effective leadership skills with the ability to influence without authority and encourage team concepts
Job Title: Lead Collection Account Representative
Employer: Primary Financial
Dates of Employment: 01/2000 thru 07/2002
Collection Representative Duties & Responsibilities:
- Supervise and coordinates activities of workers engaged in collecting overdue payments for charge accounts, credit cards and loans
- Train new employees per policy and procedures of the company
- Direct and manage a staff of 12 full time employees
-Demonstrate skillful communication and negotiation skills while collecting past due balances from clients to result in a win- win resolution for the client and the company
- Use automated telephone dialing system to contact customers and computer to record customer account information
-Use time management skills to perform multiple tasks to consistently reach department goals and deadlines
-Confer with customers in attempt to determine reason for overdue payments, reviewing terms of sale, service, and credit contract with customer
- Demonstrate effective leadership skills with the ability to influence without authority and encourage team concepts
Job Title: Senior Collection Account Representative
Employer: W. C. I. Financial
Dates of Employment: 07/1997 thru 01/2000
Collection Representative Duties & Responsibilities:
- Supervise and coordinates activities of workers engaged in collecting overdue payments for charge accounts, credit cards and loans
- Train new employees per policy and procedures of the company
- Direct and manage a staff of 12 full time employees
-Demonstrate skillful communication and negotiation skills while collecting past due balances from clients to result in a win- win resolution for the client and the company
- Use automated telephone dialing system to contact customers and computer to record customer account information
-Use time management skills to perform multiple tasks to consistently reach department goals and deadlines
-Confer with customers in attempt to determine reason for overdue payments, reviewing terms of sale, service, and credit contract with customer
- Demonstrate effective leadership skills with the ability to influence without authority and encourage team concepts
Education:
University of Alabama 1987 thru 1988
Sociology
Oakwood College 1985 thru 1987
Psychology
Lynwood Academy 1985
College Prep
References:
Available upon request
Contact this candidate