Ron (Mehran) Nabavi, MBA, MS

916-***-****, 916-***-****

**** ***** ***

El Dorado Hills, CA 95762

rbyp40@r.postjobfree.com , rbyp40@r.postjobfree.com

OBJECTIVE: To incorporate my technical training, education, work experience and enthusiasm in managing projects, teams and achieving organizational goals.

EDUCATION:

1993 MASTER OF BUSINESS ADMINISTRATION

City University of Seattle, Bellevue, Washington

Emphasis on Management Information System (MIS) and Finance.

1984 BACHELOR OF SCIENCE

Portland State University, Portland, Oregon

Emphasis on Industrial Psychology, Behavior Intervention, and Research.

2006 Accounting/Bookkeeping Certificate/ Certified Bookkeeper

Universal Accounting, Murray, Utah

CERTIFICATIONS AND TRAININGS:

Microsoft Certified Professional, Microsoft SQL Administrator (certified), MCP ID# 2129888

CompTIA Network+ Certified Professional, COMP10583600

Cisco Systems (PIX Firewall system configuration and setup)

Washington State Certificate of Mental Health Registered Counselor, REF# NA-BA-VM-*442LN

PROFESSIONAL SKILLS:

Directing and Managing Information Systems Technology, Developing MOUs and SLAs, Change Management Coordination, Designing and maintaining SQL databases (2005 and 2000), Report writing, Operating systems (Win 2000, Win XP and Vista) Web application, Web database access, Network schematics, Cabling, Installing IP Telephony, Computer networking (IIS, DNS, DHCP, Active Directory), Wireless networking, SAP Application, Network securities, Configuring Cisco PIX Firewalls, Mainframe (CICS1. VPW, JCL) Web site development and hosting (HTML, JAVA, XML, VB Script, ASP.NET and SAP), Operating AS400, Data development, SQL database (management, design and security), Migrating from XP to Windows 7, Training Microsoft Office, Setting up building and network securities, Project Management, Change Management, Financial planning, Forecasting and monitoring of budget, Budget development and monitoring, Accounting, Bookkeeping, Business planning, Building securities, and Expertise in developing Total Quality Management environments that promote quality of services/production by empowering staff and increasing efficiency.

PROFESSIONAL EXPERIENCE:

October 15, 2006- Present/Information Technology Supervisor

County of Sacramento, Office of Communication and Information Technology (OCIT), Sacramento, California

www.saccounty.net

• Supervising one of the largest Service Desk/Help Desk/Call Centers in Northern California (over 5,000 incidents per month, and resolving over 80% of the problems on the first call).

• Providing direct support, up to 30% of my time, answering customers’ trouble ticket calls and providing frist level resolution support: Hardware, software, network connections, Active Directory, local and net work ploicies, installing applications, reseting VOIP password and voice mails, resting Octel phone passwords and line teroubleshooting, settingup profiels, configuring and mapping network drives, configuring and mapping network and local printers, stopping and restarting mainframe printers, clearing mainframe print queus, pinging and using tracerouts for connectivity issues, starting and stopping services on the servers and desktop computers, troubleshooting applications and reviewing computer events for diagnosies, and providing after hours support.

• For the Information Technology Management Team, I have developed and implemented a customized realtime VB.Net web-based statistical reporting that monitors and measurs service performance based on SLA for each department.

• Providing support services for Mainframe servers, CITRIX and Intel Base Servers.

• Providing first level support for DHHS, DHA, Probation, SAC Airports, MSA, Courts, Sheriff, County Board of Supervisors, Department of Revenue and Recovery, and many other governmental agencies.

• Supporting servers, client PC’s and Applications: Connections, phone problems (resetting voice mail, changing hardware, Active Directory, SAP/COMPASS, Oracle, MS SQL servers, MS Windows, UNIX, Web servers and MS Office).

• Supporting IIS, Active Directory, Security, DNS, DHCP, IP, Desktop applications (operating systems, office suites), voice over IP (Cisco CallManager and Octel phone systems).

• Developing and Implementing Memorandum of Understanding (MOUs), Service Level Agreements (SLAs), Incident Statistics and reporting.

• Coordinating with 3rd party vendors for hardware maintenance and ongoing support.

• Participating in developing and implementation of projects.

• Interviewing staff for hire and provide ongoing training.

• Supervising 8 staff and who provide first level technical supports in the areas of information and communication services to over 10,000 customers in governmental and public sector’ agencies.

• Coordinating Change Management and services, approving changes and posting them on the web.

• Monitoring contracts for Service Desk and the 3rd party vendors’ performance.

• Developing reports and queries form (Cisco CallManager, BCMS and SQL server) for performance measurement. Developed “aspx” web reporting site for the management team in order to view the number of calls, the number of incidents created via phone and electronicly, acknowledgement and resolution time based on SLA (service level agreement), and any details related to the incidents in realtime.

April 1999- May 2006/Director of Information Systems Services/Chief Information Technology/Director of Administrative Services

Valley Mountain Regional Center - Stockton, California

www.vmrc.net

• Directed and managed administrative services: Information system, Communication systems, and Facility Management (6 buildings in 3 different cities with over 300 employees), Word Processing and Imaging Departments.

• Maintained a direct (T1) communication line with the State of California Department of Developmental Services.

• Maintained data integrity and transmission to the State of California Department of Developmental Services via AS400.

• Project Management: Developed projects and resources, managed project deployment,(i.e. oversaw the development and the construction of 64,000 square footage office building, scheduled and relocated over 200 staff to a new building, managed networks, implemented and managed IP telephony, switchboard, cell phones and cabling installations).

• Networking and Communication: Designed network and communication schematics, configured wireless networks, evaluated network securities, recommended and implemented network securities, maintained network stability, implemented and configured IP Telephony, Telemedicine, video conferencing, and converted network environment from Win 2000 to Win 2003, installed and maintained IIS and SQL Servers for Web Hosting and data deployment, developed and contracted with vendors and created partnership with Microsoft and Cisco Corporations.

• Database and application development and implementation: installed and maintained SQL Servers (SQL 7 and 2000), , tuned database for optimum performance, designed and developed database applications based on consumers’ needs, migrated data from AS 400 via ODBC to SQL Servers for further query analysis, converted Legacy Databases to relational databases, developed Active Server Applications for web data access and queries (ASP, ASP.NET), resolved problems by researching and networking, developed applications to assist Human Resources with staff attendance and payroll.

• Managed and maintained: Cisco CallManager, Intel based servers, Mainframe servers, desktop support, video conferencing equipment and connections, network connections, scanners, network and local printers repair and maintenance.

• Developed resources, security policies (Network and local policies as well as building security policies), contracted with 3rd party vendors for communication line support (T1 lines), purchased equipment and outsourced some resources, provided directions and support to other departments, participated in the agency and departmental policy development.

• Supervised managers and provided departmental directions to the staff.

• Management and budget development: Developed and monitored departmental budget (base budget and future fiscal budget forecasting), supervised mangers, developed policies, trained staff, purchased equipment, received equipment, reviewed account receivable and account payable, provided fixed asset reports, and participated in audits.

September 1997- January 1999/Associate Professor and Instructor/Teaching Finance and Personal Finance

Portland Community College - Portland, Oregon

• Taught a Finance class that included budgeting, accounting, investment and taxations (5 credits).

April 1992- January 1999/Program Development Specialist/Training Coordinator

Multnomah County of Oregon - Portland, Oregon http://www.co.multnomah.or.us/

• Coordinating training for staff and 3rd party contractors, licensing programs, service quality assurance, crisis intervention, community support and placements.

• Finance and Accounting: Developed and managed contracted budget to the vendors for service delivery, developed financial strategies for the department, maintained and monitored revenues (from State of Oregon to vendors), reviewed, monitored and made corrections to the monthly trail balance expenditures, developed Service Rates for consumers’ services, developed and implemented strategies to increase revenue (applied for grants, contracted with professional trainers and implemented fees for the trainings).

• Database and application development: Developed queries and reports in order to analyze revenue and expenditures, developed programs and database applications in order to maintain training registrations, fees, classes, students’ records and certifications.

• Functioned as the department’s contract controller and auditor: Assisted State of Oregon Developmental Disabilities Services Division with auditing and licensing of service providers (fiscal audits, consumer services and medical compliance audits), coordinated and managed division's training programs for contractors and staff.

• Purchasing: Evaluated purchasing needs, purchased equipment and hired trainers/consultants to provide support and training, evaluated and reviewed programmatic qualifications of vendors for contracting, assisted in monitoring and licensing of contractors/vendors, supervised staff and provided training.

References will be provided upon request.

Contact this candidate