Customer Service Management
Resume:
BISWAJYOTI GHOSH
South St. Paul, MN 55075
rbs7hm@r.postjobfree.com
SKILLS AND QUALIFICATIONS
• Professional with more than ten years of experience in restaurant management, catering, and Coordinating special events
• Diploma and Certificates in Food and Beverage Management and Hotel Management
• Strengths include: leadership, customer focus, organizational and interpersonal skills
RELEVANT EXPERIENCE
Restaurant/Hotel Management
• Oversaw all logistics, staffing, and operations for hotels and restaurants
• Trained and supervised team members in various functions, including customer service, cash Handling, record keeping, rules and regulations
• Increased annual sales by optimizing guest satisfaction through efficient management practices, promoting new menu and beverage options, and exceeding annual target goals
• Reviewed operations daily to ensure fresh food and clean environment
• Planned, organized and executed more than 100 events, both formal and informal
• Devised and scheduled work for staff members to ensure successful event coordination
WORK HISTORY
Service Lead - India Curry House Rochester MN 12/20/10-04/16/11
Prep Cook - Granite City Maple Grove, MN 08/05/10-10/15/11
Service Leader Perkins - St Paul, MN 03/05-05/09
Manager McDonalds Minneapolis Airport, MN 08/04-02/05
Host/Cashier Food & Beverage Marriott Courtyard Inn – Minneapolis, MN 08/02-07/04
Supervisor Food & Beverage Radisson Riverfront Hotel – St Paul, MN 03/00-09/01
Room Service Operator Marriott Hotel - South Bend, IN 07/97-07/99
Banquet Coordinator Radisson Hotel - Muncie, IN 07/95-07/97
EDUCATION AND TRAINING
Food & Beverage Management Certificate - Cornell University, Ithaca, NY
MBA Course University of St. Thomas, Minneapolis, Minnesota
KRS Computer & Business School Bloomington Minnesota
Hotel Management & Tourism Certificate - Hotel und Touristikfachschule - Chur, Switzerland
Hotel Management & Tourism Diploma - Delhi Institute of Management Services, India
Bachelor of Science - Physics, Chemistry and Math - University of Delhi, India
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