Portland OR 97229
Seeking employment which will allow me to grow professionally, while being able to utilize my strong organizational, educational, and exceptional people skills.
Communication - Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions.
Problem solving - Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality.
Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.
Planning and organizing - Refined planning and organizational skills that balance work, team support and responsibilities in a timely and professional manner.
Systems knowledge - Oracle, Quickbooks, Excel, and proprietary payroll software. Experience in preparing and analyzing reporting data for management accurately and to timescales.
Knowledge Learning Corporation
10/07 - 08/08
Service Responsibilities included assisting center staff in payroll processing, final checks, and state by state payroll requirements. Answering between 25 and 107 calls a day. Processed manual checks and assisted in the hiring and termination procedures. Assisted in the garnishment process by processing and compiling garnishment documents and calling agencies as needed to gather all information. Also processed all returned checks by logging them into an excel spreadsheet, and calling the center directors or the employee to determine if the check was void or it should be resent. Also data entry as needed for direct deposit and other projects. Complied to regulations regarding sensitive information such as social security numbers, addresses, bank account information, and others.
06/06 - 10/07
Perform daily payroll department operations, Manage work flow to ensure all payroll transactions are processed accurately and timely, Reconcile payroll prior to transmission and validate confirmed reports, Understand proper taxation of employer paid benefits, Process correct garnishment calculations and compliance, Execute eTime time and attendance processing and interface with payroll, Perform compliances for unclaimed property payroll checks, Process accurate and timely year-end reporting when necessary (W-2, W-2c, etc), Process amendments when needed, Process manual checks
Wells Fargo Through Mentor 4
Assumed primary responsibility for loans; obtained and verified all pertinent information including but not limited to appraisal records, credit report, preliminary title report and tax records. Was the primary communication contact for clients, realtor's and bank sales reps, maintaining a high level of client satisfaction by proactively contacting customers and loan offers about any questions, concerns or updates. Familiar with and guaranteed that all policies and procedures such as Federal and State banking regulations and compliance requirements were met. Excellent communication, organization and team interaction skills plus the capacity to handle a pipeline of loans of various sizes. Was a temporary position.
Customer Service Agent
9/05 - 11/05
Assisted T-Mobile customers with all billing issues as well as support for sales and technical departments. Navigated through up to seven different systems to gather information about accounts and make changes to accounts as needed. Attention to detail. Reviewed billing and other charges with customers and determined what changes would benefit the customer. Keep up with changing policy and procedures daily. Company closed it's doors and went out of business with no warning.
Customer Retnention Agent
1/04 - 10/04
Gathered information to assist customers in solving problems and overcoming issues with service or billing, to retain the account. Looked up and verified account data as needed, to assist in retention, and input new data for changes in account status or billing. Canceled accounts when no resolution was possible. Answered 90 - 100 calls a day. Made detailed notes on all accounts even if no action was taken. Warm-transferred customers to other departments when needed. Made upgrades or offer other pricing packages when needed. Moved out of state
University Of Phoenix
Bachelor of Arts English, Minor in Business Management