customer service

RICHARD A. DEWITT

**** ***** ******

Tinley Park, IL 60477

Telephone: 708-***-****

rbhikw@r.postjobfree.com

EXPERIENCE:

**** ** **** *******, ****** Park, IL

Customer Account Executive

Working with both technical and billing departments, Responsible for taking inbound calls. Handle 100 + calls daily. Diagnose and solve customer technical issues. Schedule trouble calls as needed. Investigate billing issues and apply credits if necessary. Actively involved in protention efforts to calm upset customers and rapidly solve any issue that might lead to customer canceling service.

2006 to 2007 IN THE SWIM, WEST CHICAGO, IL

National Account Manager - Holiday Inn

Responsible for the management of over 2500 direct sales accounts. Servicing active customers and soliciting inactive customers to purchase In the Swim products. Make over 150 calls per day. Handle incoming customer calls as needed. Design pool chemical delivery systems. Troubleshoot and solve customer problems. Averaging 15 to 20 percent over expected sales. Planned and developed peer mentoring program.

2002 to 2005 BIG LOTS, INC. FRANKLIN PARK, IL

Furniture Sales Manager

Reporting to District Manager, have responsibility for day to day operations of furniture department. Duties include sales, customer service, inventory control, merchandising, purchasing, personnel scheduling and opening and closing procedures. Department is a showcase location for Big Lots and a training location for new managers. Out of 38 store district, consistently the top performer with sales being 20 to 30 percent over goals monthly. Perform weekly inventory cycle counts. Prepare daily and weekly sales reports.

2000 to 2002 ORECK FLOOR CARE, ORLAND PARK, IL

Assistant Store Manager

Reporting to District Manager, have responsibility for day to day operations, including opening and closing procedures, scheduling, purchasing, inventory control, merchandising, sales, and customer service. Prepare daily and weekly sales and service reports. Responsible for outside commercial sales.

1974 to 2000 THE MUSIC STORE, MATTESON, IL

Store Manager

Reporting to store owner, had direct P&L responsibility for retail musical

instrument sales. Oversaw staff of 12. Duties included: purchasing, inventory

control, merchandising, sales, customer service, and human resources. Wrote,

edited, and designed computer page layout of direct mail advertising flyers.

Accomplishments:

Established music education department with a current enrollment of 300+

students weekly. Reorganized commercial sound installation division, which

grew at a net rate of 20%+ annually. Was directly involved in sales

presentations, system design and supervising installations.

Computer Skills:

Experienced with Microsoft Word, Outlook, and Excel and Adobe Publisher for Macintosh and Windows,

Familiar with most common business machines: cash registers, calculators, and adding machines.

1972 - 1974 ACE BUDGET CENTER, PARK FOREST, IL

Department Manager

Reporting to Store Manager, managed Home Entertainment and Housewares

department in an Ace Hardware store. Department included stereos, televisions

and accessories, small kitchen appliances, cookware and utensils, personal care

items, and window shades. Supervised staff of four. Responsibilities include

purchasing, sales, and merchandising.

1970 - 1972 MONTGOMERY WARD & CO., HARVEY IL

Salesman

Salesperson in various departments including: Home Appliances, Automotive,

Carpeting, and Lawn and Garden.

EDUCATION:

Present PRAIRIE STATE COLLEGE, CHICAGO HEIGHTS, IL

Attending classes on an irregular basis as schedule permits. Pursuing degree in Business

Communications. G.P.A. 4.0/4.0

1970 to 1973 SOUTH SUBURBAN COLLEGE, SOUTH HOLLAND, IL

Studied various business related courses including Salesmanship, Marketing,

Retailing, and Business Mathematics.

REFERENCES:

Available upon request

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