Project Manager Management
Resume:
Abhijeet A. Desai
Location : Cincinnati, Ohio
Email : ********.*****@*****.***
Cell : 513-***-****
Visa/Immigration Status : Permanent Resident (Green Card holder)
Experience Summary
Senior Manager with 14 years of progressive IT services industry experience
• Strong Project/Program/Portfolio/Delivery Management skills
• Experience in managing IT portfolios of $10+ MM
• Insightful experience in Project Management activities including scoping, estimation, planning, tracking, risk management, resource management and quality management of software applications; vast experience in managing outsourced projects and establishing processes, KPIs, communication plans, checklists to overcome outsourcing challenges
• Provided leadership to complex IT programs to a scale of 50,000+ hours
• Strong collaboration, team building and interpersonal skills
• Collaboratively partnered and managed peak team size of 180+ resources spread across onsite & offshore locations
• Strong customer focus and excellent customer relationship management skills
• Weekly/Monthly reporting at the CIO and Senior Management level
• Ability to manage IT/Business expectations in high-pressure environments
• Strategic planning, revenue forecasting and profitability management
• Experience in RFI and RFP responses
• Driving pre sales activities, contract negotiations and creation of SOWs
• Helped established governance for new Offshore Development Centres
• Well versed with quality standards like ISO and CMM
• Wide range of experience in designing, coding, testing, documenting and implementing business technology solutions according to the prescribed quality standards
• Vast experience in legacy as well as open system platforms
• Proficiency at grasping new technical, domain and business concepts quickly & utilizing the same in an effective manner
• In depth knowledge of Retail Banking, Card Payments, Telecom Service Provisioning domains and good exposure to Retail and Life Insurance domains
Professional Experience
Wipro Technologies : February 2003 till date (9.5 years)
CGI Group Inc. : August 1998 to January 2003 (4.5 years)
Program / Portfolio Manager
Client: Major US Regional Banking Corporation
Key Responsibilities
o Managed a portfolio of $10MM and 30+ offshore engagements across multiple technology platforms and business streams
o Took over an unstable portfolio of 140 resources and grew it into a stable portfolio of 200+ resources
o Improved Customer Satisfaction score from an average of 5/7 to an average of 6.25/7
o Managed Development/Maintenance/Support/QA/Infrastructure projects
o Managed engagements across Core Banking, B2C, Consumer Lending, Mortgage, Servicing, Treasury Management, Payments platforms
o Commercial Management of T&M and Fixed Price Projects
o Delivery governance of large programs
o Planning, tracking and delivery assurance for all the ODC engagements
o Customer relationship management with 45+ stakeholders
o Ensuring customer satisfaction and measuring the same through periodic surveys
o Proactive proposals for new business development
o SOW negotiations and reviews
o Weekly project status reviews with internal and external project stakeholders
o Monthly engagement reviews with CIOs and senior management
o Employee satisfaction, performance appraisals, mentoring
o Continuous quality improvement
o Risk identification/mitigation, Issue resolution at the Portfolio level
o Billing and invoicing
Program / Portfolio Manager, Senior Project Manager
Client: Leading Integrated Payment Processor based out of US
Key Responsibilities
o Involved in initial Offshore Development Centre set up and on-going governance
o Started with a team of 4 resources and built an ODC of 90+ resources across 20+ engagements
o Managed Development/Maintenance/Support/QA projects across multiple technology platforms
o Managed engagements in Data Warehousing, Reconciliation, Card Issuer, Electronic Funds Transfer, Merchant Acquisition, Card Production, Settlement platforms
o Planning, tracking and delivery assurance for all the ODC engagements
o Customer relationship management with 25+ stakeholders
o Ensuring Customer Satisfaction and measuring the same through periodic surveys
o SOW negotiations and reviews
o Weekly project status reviews with internal and external project stakeholders
o Employee satisfaction, performance appraisals, mentoring
o Continuous quality improvement
o Risk identification/mitigation, Issue resolution
o Billing and invoicing
o Designed ETL processes for large data warehouses
o Functional/Technical Design of complex Card Payment projects
o Resource planning in niche skills
o Conceptualized Business Process Automation projects and implemented them successfully
o Achieved average Customer Satisfaction score of 6.88/7
Project Manager
Client: Global leader in the development of mobile, broadband and enterprise software and
Services (Headquartered in US)
Key Responsibilities
o End to end ownership of enhancements and support of Work Flow Administration products
o Played major role in defining ODC processes and set up
o Project planning and tracking, estimations
o Product design
o Release and resource planning based on the business roadmap
o Proactive risk identification/mitigation, issue resolution
o Reporting the project status to the client and Wipro senior management
o Stakeholder management at Director and Executive Director level
o Capturing project metrics and controlling the metrics within the project norms, continuous quality improvement
o Planned and managed customer visits to Offshore Development Centre
o Customer and employee satisfaction
o Achieved customer satisfaction score of 4.9/5
Others
• Offshore Project Lead for a major Life & Annuity insurance company based out of US
• Onsite Coordinator, Offshore Project Lead for one of the largest Mail Order Catalog companies in US
• Senior Software Engineer for CGI Intranet development, Global Insurance Open Solutions platform and one of the largest Financial Services Groups in the world
Education
• Bachelor of Engineering (equivalent to BS) specializing in Electronics
University of Pune, India : 1994-1998
Technology Competencies and Exposure
• Programming/Scripting Languages : Assembler, Cobol, C, PL/1, Java/J2EE, Perl CGI, PL/SQL, JavaScript, CICS, JCL, SQL
• OS : Windows, Red Hat Linux, AIX, z/OS
• Data Warehousing/Databases : DB2, Oracle, IMS, VSAM, ETL, DataStage, Business Objects
• Tools/Middleware/Others : Developer 2000, Quality Center, MS Office, MS Visio, ClearCase, WSDL, Rational Application Developer, Telon, webMethods, WAS, IBM BPM, SFDC, HP Dialogue
• Web development, Mainframe Batch/Online, Data warehousing, Reporting, Integration, Product development, Enterprise Document Automation, Enterprise Performance Management, Customer Relationship Management, Infrastructure, Cloud, Mobility, BPM, Quality Assurance, Testing
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