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Project Manager Management

Location:
United States
Posted:
August 20, 2012

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Resume:

Abhijeet A. Desai

Location : Cincinnati, Ohio

Email : rb7gsz@r.postjobfree.com

Cell : 513-***-****

Visa/Immigration Status : Permanent Resident (Green Card holder)

Experience Summary

Senior Manager with 14 years of progressive IT services industry experience

• Strong Project/Program/Portfolio/Delivery Management skills

• Experience in managing IT portfolios of $10+ MM

• Insightful experience in Project Management activities including scoping, estimation, planning, tracking, risk management, resource management and quality management of software applications; vast experience in managing outsourced projects and establishing processes, KPIs, communication plans, checklists to overcome outsourcing challenges

• Provided leadership to complex IT programs to a scale of 50,000+ hours

• Strong collaboration, team building and interpersonal skills

• Collaboratively partnered and managed peak team size of 180+ resources spread across onsite & offshore locations

• Strong customer focus and excellent customer relationship management skills

• Weekly/Monthly reporting at the CIO and Senior Management level

• Ability to manage IT/Business expectations in high-pressure environments

• Strategic planning, revenue forecasting and profitability management

• Experience in RFI and RFP responses

• Driving pre sales activities, contract negotiations and creation of SOWs

• Helped established governance for new Offshore Development Centres

• Well versed with quality standards like ISO and CMM

• Wide range of experience in designing, coding, testing, documenting and implementing business technology solutions according to the prescribed quality standards

• Vast experience in legacy as well as open system platforms

• Proficiency at grasping new technical, domain and business concepts quickly & utilizing the same in an effective manner

• In depth knowledge of Retail Banking, Card Payments, Telecom Service Provisioning domains and good exposure to Retail and Life Insurance domains

Professional Experience

Wipro Technologies : February 2003 till date (9.5 years)

CGI Group Inc. : August 1998 to January 2003 (4.5 years)

Program / Portfolio Manager

Client: Major US Regional Banking Corporation

Key Responsibilities

o Managed a portfolio of $10MM and 30+ offshore engagements across multiple technology platforms and business streams

o Took over an unstable portfolio of 140 resources and grew it into a stable portfolio of 200+ resources

o Improved Customer Satisfaction score from an average of 5/7 to an average of 6.25/7

o Managed Development/Maintenance/Support/QA/Infrastructure projects

o Managed engagements across Core Banking, B2C, Consumer Lending, Mortgage, Servicing, Treasury Management, Payments platforms

o Commercial Management of T&M and Fixed Price Projects

o Delivery governance of large programs

o Planning, tracking and delivery assurance for all the ODC engagements

o Customer relationship management with 45+ stakeholders

o Ensuring customer satisfaction and measuring the same through periodic surveys

o Proactive proposals for new business development

o SOW negotiations and reviews

o Weekly project status reviews with internal and external project stakeholders

o Monthly engagement reviews with CIOs and senior management

o Employee satisfaction, performance appraisals, mentoring

o Continuous quality improvement

o Risk identification/mitigation, Issue resolution at the Portfolio level

o Billing and invoicing

Program / Portfolio Manager, Senior Project Manager

Client: Leading Integrated Payment Processor based out of US

Key Responsibilities

o Involved in initial Offshore Development Centre set up and on-going governance

o Started with a team of 4 resources and built an ODC of 90+ resources across 20+ engagements

o Managed Development/Maintenance/Support/QA projects across multiple technology platforms

o Managed engagements in Data Warehousing, Reconciliation, Card Issuer, Electronic Funds Transfer, Merchant Acquisition, Card Production, Settlement platforms

o Planning, tracking and delivery assurance for all the ODC engagements

o Customer relationship management with 25+ stakeholders

o Ensuring Customer Satisfaction and measuring the same through periodic surveys

o SOW negotiations and reviews

o Weekly project status reviews with internal and external project stakeholders

o Employee satisfaction, performance appraisals, mentoring

o Continuous quality improvement

o Risk identification/mitigation, Issue resolution

o Billing and invoicing

o Designed ETL processes for large data warehouses

o Functional/Technical Design of complex Card Payment projects

o Resource planning in niche skills

o Conceptualized Business Process Automation projects and implemented them successfully

o Achieved average Customer Satisfaction score of 6.88/7

Project Manager

Client: Global leader in the development of mobile, broadband and enterprise software and

Services (Headquartered in US)

Key Responsibilities

o End to end ownership of enhancements and support of Work Flow Administration products

o Played major role in defining ODC processes and set up

o Project planning and tracking, estimations

o Product design

o Release and resource planning based on the business roadmap

o Proactive risk identification/mitigation, issue resolution

o Reporting the project status to the client and Wipro senior management

o Stakeholder management at Director and Executive Director level

o Capturing project metrics and controlling the metrics within the project norms, continuous quality improvement

o Planned and managed customer visits to Offshore Development Centre

o Customer and employee satisfaction

o Achieved customer satisfaction score of 4.9/5

Others

• Offshore Project Lead for a major Life & Annuity insurance company based out of US

• Onsite Coordinator, Offshore Project Lead for one of the largest Mail Order Catalog companies in US

• Senior Software Engineer for CGI Intranet development, Global Insurance Open Solutions platform and one of the largest Financial Services Groups in the world

Education

• Bachelor of Engineering (equivalent to BS) specializing in Electronics

University of Pune, India : 1994-1998

Technology Competencies and Exposure

• Programming/Scripting Languages : Assembler, Cobol, C, PL/1, Java/J2EE, Perl CGI, PL/SQL, JavaScript, CICS, JCL, SQL

• OS : Windows, Red Hat Linux, AIX, z/OS

• Data Warehousing/Databases : DB2, Oracle, IMS, VSAM, ETL, DataStage, Business Objects

• Tools/Middleware/Others : Developer 2000, Quality Center, MS Office, MS Visio, ClearCase, WSDL, Rational Application Developer, Telon, webMethods, WAS, IBM BPM, SFDC, HP Dialogue

• Web development, Mainframe Batch/Online, Data warehousing, Reporting, Integration, Product development, Enterprise Document Automation, Enterprise Performance Management, Customer Relationship Management, Infrastructure, Cloud, Mobility, BPM, Quality Assurance, Testing



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