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Customer Service Manager

Location:
Tuskegee, AL, 36083
Posted:
August 11, 2012

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Resume:

VANESSA A. SCOTT

*** ******* ***** ******

Tuskegee, AL 36083

334-***-****

rb5i3y@r.postjobfree.com

SUMMARY OFFICE ADMINISTRATION CUSTOMER SERVICE

Summary of Qualifications

Excellent qualifications for Secretary, Receptionist, Office Administration or Customer Service positions

Extremely sociable and able to put visitors immediately at ease

Organized, efficient and precise - strong communication skills

Skilled in completing time-critical projects

Decisive and direct, yet flexible in responding to constantly changing assignments

Able to coordinate multiple projects and meet deadlines under pressure

Enthusiastic, creative and willing to assume increased responsibility

Special Skills

Word Perfect and Microsoft Office Word - word processing

Lotus Smart Suite - spreadsheet and database

Quicken - entering and printing mileage checks and bank reconciliation

Education

Graduate, Tuskegee Institute High School, Tuskegee, AL 36083, 1974-1978

Graduate, Coastal Training Institute, Montgomery, AL 36117, 1982-1983

Relevant courses included:

Business Administration Business English

Business Mathematics Spelling and Vocabulary

Interview Preparation Records Management and

Filing Systems

Ten Key Business Machines Shorthand

Typing Transcribing Machine

Secretarial Office Procedures

Relevant Skills

SECRETARY:

Typing and entering data into computer

Arranging travel itineraries

Filing employee, patient or client information in appropriate places

Using telephone to give and receive a high volume of information

Open, distribute incoming mail and prepare outgoing mail

Order and inventory materials, forms and office supplies

OFFICE ADMINISTRATION:

Compile and record statistical data for reports and confidential information

Serving as liaison person between a Central Office and Area Office

Ability to type 45 wpm

Maintaining personnel folders for office staff

Supervised several work study students in a university setting

Preparing payrolls

Maintained key deposit and petty cash accounts

Assemble and organize bulk materials and mailings

Ensuring smooth and efficient flow of office procedures

Experience in prioritizing time-critical assignments

CUSTOMER SERVICE:

Ability to deal with the public in complex job settings

Knowledgeable in problem resolution

CONFIDENTIALITY:

Handling extremely confidential documents

Relevant Experience

OFFICE ASSISTANT (Floating) Part-Time Temporary (ON CALL BASIS):

City of Auburn, Human Resources, Auburn, AL 36830

2010-present

SECRETARY/RECEPTIONIST:

Law Offices of Robert Simms Thompson – Tuskegee, AL 36083

2004-2009

ADMINISTRATIVE SUPPORT ASSISTANT II:

Public Health Area VIII - STD Office Manager, STD Office, Macon County Health Department, Tuskegee, AL 360**-****-****

ADMINISTRATIVE SUPPORT ASSISTANT I:

Public Health Area VIII - STD Office Manager, STD Office, Macon County Health Department, Tuskegee, AL 360**-****-****

CLERK TYPIST II:

Public Health Area VIII - STD Office Manager, STD Office, Macon County Health Department,

Tuskegee, AL 360**-****-****

CLERK TYPIST I:

Public Health Area VIII - STD Office, Macon County Health Department, Tuskegee, AL 36083

1990-1992

CLERK TYPIST:

Department of Chemistry, Tuskegee University, Tuskegee Institute, AL 36088

1983-1990

CLERK:

Macon County Tax Collector’s Office, Tuskegee, AL 36083

1981

References:

Mrs. Maxie L. Fleming, (Retired) STD Program Director, State Of Alabama, Montgomery, AL, 334-727-¬0962.

Ms. Vanessa Welch, Utility Billing Specialist, City of Auburn, Water Revenue Office, Auburn, AL, 334-***-****.

Ms. Tiffany N. Johnson-Cole, Attorney, Law Offices of Robert Simms Thompson, Tuskegee, AL, 334-***-****/334-***-****.



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