Customer Service Manager
Resume:
VANESSA A. SCOTT
Tuskegee, AL 36083
**********@*****.***
SUMMARY OFFICE ADMINISTRATION CUSTOMER SERVICE
Summary of Qualifications
Excellent qualifications for Secretary, Receptionist, Office Administration or Customer Service positions
Extremely sociable and able to put visitors immediately at ease
Organized, efficient and precise - strong communication skills
Skilled in completing time-critical projects
Decisive and direct, yet flexible in responding to constantly changing assignments
Able to coordinate multiple projects and meet deadlines under pressure
Enthusiastic, creative and willing to assume increased responsibility
Special Skills
Word Perfect and Microsoft Office Word - word processing
Lotus Smart Suite - spreadsheet and database
Quicken - entering and printing mileage checks and bank reconciliation
Education
Graduate, Tuskegee Institute High School, Tuskegee, AL 36083, 1974-1978
Graduate, Coastal Training Institute, Montgomery, AL 36117, 1982-1983
Relevant courses included:
Business Administration Business English
Business Mathematics Spelling and Vocabulary
Interview Preparation Records Management and
Filing Systems
Ten Key Business Machines Shorthand
Typing Transcribing Machine
Secretarial Office Procedures
Relevant Skills
SECRETARY:
Typing and entering data into computer
Arranging travel itineraries
Filing employee, patient or client information in appropriate places
Using telephone to give and receive a high volume of information
Open, distribute incoming mail and prepare outgoing mail
Order and inventory materials, forms and office supplies
OFFICE ADMINISTRATION:
Compile and record statistical data for reports and confidential information
Serving as liaison person between a Central Office and Area Office
Ability to type 45 wpm
Maintaining personnel folders for office staff
Supervised several work study students in a university setting
Preparing payrolls
Maintained key deposit and petty cash accounts
Assemble and organize bulk materials and mailings
Ensuring smooth and efficient flow of office procedures
Experience in prioritizing time-critical assignments
CUSTOMER SERVICE:
Ability to deal with the public in complex job settings
Knowledgeable in problem resolution
CONFIDENTIALITY:
Handling extremely confidential documents
Relevant Experience
OFFICE ASSISTANT (Floating) Part-Time Temporary (ON CALL BASIS):
City of Auburn, Human Resources, Auburn, AL 36830
2010-present
SECRETARY/RECEPTIONIST:
Law Offices of Robert Simms Thompson – Tuskegee, AL 36083
2004-2009
ADMINISTRATIVE SUPPORT ASSISTANT II:
Public Health Area VIII - STD Office Manager, STD Office, Macon County Health Department, Tuskegee, AL 360**-****-****
ADMINISTRATIVE SUPPORT ASSISTANT I:
Public Health Area VIII - STD Office Manager, STD Office, Macon County Health Department, Tuskegee, AL 360**-****-****
CLERK TYPIST II:
Public Health Area VIII - STD Office Manager, STD Office, Macon County Health Department,
Tuskegee, AL 360**-****-****
CLERK TYPIST I:
Public Health Area VIII - STD Office, Macon County Health Department, Tuskegee, AL 36083
1990-1992
CLERK TYPIST:
Department of Chemistry, Tuskegee University, Tuskegee Institute, AL 36088
1983-1990
CLERK:
Macon County Tax Collector’s Office, Tuskegee, AL 36083
1981
References:
Mrs. Maxie L. Fleming, (Retired) STD Program Director, State Of Alabama, Montgomery, AL, 334-727-¬0962.
Ms. Vanessa Welch, Utility Billing Specialist, City of Auburn, Water Revenue Office, Auburn, AL, 334-***-****.
Ms. Tiffany N. Johnson-Cole, Attorney, Law Offices of Robert Simms Thompson, Tuskegee, AL, 334-***-****/334-***-****.
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