Customer Service Manager
Resume:
Jill Dee Baader
Parrish, FL **219
EMPLOYMENT HISTORY
April 2010-Present
Innovative Senior Care (Brookdale Senior Livining)-Business Office Assoc.
-Scheduling RNS
-Billing for Home Health Care
-Customer Service
-Recertifications
-Account Analysis
August 2008-March 2010
Brookdale Senior Living-Accounts Receivable Analyst
-Process Information from communities all over the country
-Analyses of accounts
-Customer service
-Billing
-Account inquires
-Refunds
July 2004-August 2008
Urology Associates LTD, S.C-Bookkeeper-Milwaukee, WI
*Manage & Supervise
*Billing
*Coding
*Collections
*Insurance Inquiries
*Cash Posting
*General Office Duties
*Customer Service-Answered questions, problem solved, Deal with issues
*Computers-Medisoft, Dreamweaver, Quark Xpress, Photoshop,Microsoft Office
Professional, Quick books, Therapist Helper, Medical Manager
November 2003-July 2004
Wisconsin Community Mental Health-Accounts Receivable-Mequon, WI
*Billing
*Collections
*Insurance Inquiries
*Cash Posting
*General Office Duties
*Customer Service-Answered questions, problem solved, Dealt with issues
*Computers-Medisoft, Dreamweaver, Quark Xpress, Photoshop, Microsoft Office Professional, Quick books, Therapist Helper
December 2001-November 2003
American Behavioral Clinic-Accounts Receivable Rep.-Milwaukee, WI
*Billing
*Insurance Verification/Inquiries
*Customer Service-Answered questions, problem solved, Dealt with issues
*General Office Duties
*Cash Posting
*Computers-Medisoft, Dreamweaver, Quark Xpress, Photoshop, Microsoft Office Professional, Quick books
March 2000-December 2001
N. Glantz & Son-Office Manager-Wauwatosa, WI
*Billing
*Human Resources
*Cash Posting
*Customer Service-Answered questions, problem solved, Dealt with issues
*Month End
*General Office Duties
EDUCATION
August 1999-2009
Alverno College-Business Management
August 1992-1999
Waukesha County Technical College-Computers & Accounting
REFERENCES: *Upon Request
SALARY REQUIREMENTS: *Commensurate with duties
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