Human Resources Administrative Assistant
Resume:
Kristen Webster
H-815-***-**** C- 815-***-****
********@*****.***
SUMMARY
Highly organized and knowledgeable Human Resources professional with demonstrated success in presenting complex information to a variety of audiences. Provides exceptional service with ease to customers across the globe. Resourceful - always willing to go the extra mile to assure customer satisfaction. CPS and 6Sigma Green Belt certified.
PROFESSIONAL EXPERIENCE:
Caterpillar Inc. 1995 - Present
Human Resources Representative II, Great Lakes District Office (2004 – Present)
Responsible for HR Generalist services for 20 different partners in Wisconsin, Minnesota, Illinois, Iowa, Ohio, Michigan, and Indiana
• Led Standard Work Project. Gathered research data using 6 Sigma methodology from 8 different HR Consultants located throughout the US to document current state of HR Consulting Processes on HR Consulting Governance team to determine Standard Work. Documented future state and published on the Corporate Standard Work Website for all HR professionals to use
• Contacted 13 partners to determine number of employees needing recertification and number of training sessions needed in 2010; ran and distributed report.
• Scheduled, delivered and processed paperwork for over 100 New Hire orientations at 10 facilities in 7 states so that the company was compliant with Federal regulations and employees were educated on health insurance, company policies and basic facility specific information
• Scheduled and retrained 5,000 employees every 3 years as well as training all new hires on Prohibited Harassment so that the Company was compliant with EEOC regulations
• Scheduled and delivered 15 - four hour sessions of EEO/Affirmative Action, and Family and Medical Leave Act federally required policy training to Supervisors in 10 facilities in 7 states to insure supervisors were properly trained to manage employees
• Investigated claims of EEOC and Illinois Department of Human Rights violations, prepared response statements and responded to charges/hearings
• Prepared and communicated written Affirmative Action Plans quarterly updates for 20 Caterpillar Facilities
• Investigated and determined validity of unemployment claims in several states
• Counseled supervisors daily through employee performance issues by offering support and coaching techniques
• Gathered, organized, analyzed and communicated Wage & Benefit Surveys
• Conducted interviews for Production, Salary & Management applicants and evaluated results to assist in selecting the most qualified candidates
Personnel Services Technician (2001- 2004)
Provide assistance within Human Resources and Labor Relations relating to employee issues and day-to-day activities to allow HR and LR to concentrate on more strategic issues
• Administered FMLA paperwork and tracked FMLA hours for 2,000 employees
• Compiled, audited and entered employee records and pay changes in data base
• Recorded grievance numbers, scheduled meetings between LR & Union, and scheduled arbitration
• Scheduled all employee meetings for HR manager
Administrative Assistant (1999-2001)
Provide advanced clerical and administrative support to managers and staff to allow for more efficient operations
• Managed Security Chiefs calendar
• Scheduled Security Guards hours and rotational assignments
• Entered all incident reports into data base
• Verified Insurance and managed Contractor badges for Joliet facility (about 250 contractors)
Security Guard (1995- 1999)
Made clock rounds checking buildings and roofs. Logged trucks in & out of facility
Monitored alarm system and respond to fire calls and alarms
EDUCATION
B.S., Law Enforcement, Western Illinois University, Macomb, IL
COMPUTER SKILLS
Microsoft Office Suite; Excel; Access; Power Point; Visio; PeopleSoft; Lotus Notes; Aon Testing application
TRAINING
HIPPA Certified 2010
First Responder Certified 2008
Aon Test Administration 2006
EEO/AA Certification 2005
DDI Interviewing Certification 2004
Talent Management Super User 2004
PeopleSoft Application/Navigation 2001
COMMUNITY SERVICE
Mazon Fire Department; Secretary/Treasurer/Fire Fighter
First Responder for Mazon Ambulance Department
Sunday School Teacher
Elected Village Board Member for 6 years
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