Customer Service Specialist
Resume:
John Ligon
Unit ****G
Taylors, SC 29687
OBJECTIVE I have over 8 years managerial experience in the hospitality field that include restaurants and
hotels.
Description of my perfect job: My ideal job would be one that presents many challenges and objectives to
further my growth in this field. Working with people would be a plus.
Description of my ideal company: One that continues to grow and helps employees within grows with them. I would
like to be with a company that has a good reputation for great customer service. Growth potential and training
within would be an added plus.
6/2009 – 8/2009: Paradise Resort
Myrtle Beach, SC
Guest Service Representative
Am currently working the front desk for a resort hotel. Duties include checking in and out guests, reservations, and switchboard.
Was laid off due to new ownership coming in and using their own people.
4/2005 – 5/2009 : Inprax/J@J Services
Fountain Inn, SC
Site Leader
Started as an assistant to the site leader working on various reports and overflow work that the site leader delegated to me. In January of 2007 I was promoted to Site Manager. I was in charge of all day to day operations including inspections, inspection paperwork, reporting on time sensitive reports that went to the plant manager as well as the quality manager and quality engineers. I was also in charge of all payroll, hiring, firing and training. We were a third party quality inspection company that worked at the Bosch Rexroth plant in Fountain Inn, SC
Inprax took over the contract as the third party quality company at Bosch Rexroth. I trained my replacement as site manager, and then was hired to be his site leader the day he was fully trained. I was in charge of reporting all quality issues via excel spreadsheet reports that our inspectors found to the site manager, as well as quality manager and quality engineers at Bosch. Payroll, scheduling and marketing were also my duties as site leader. Basically everything I did for J&J Services I did for Inprax, I just reported to the site manager while doing it.
Due to the economy, Bosch Rexroth let our contract go, and we were all laid off.
6/2003-4/2005 Raffertys Restaurant and Bar
Greenville, South Carolina
Service Manager
Started as a server and quickly cross trained as an expo on both salads and hot food. In February was promoted
to Director of Training My responsibilities include orientation, training schedules for new hires, and
overall continued training of entire front of house staff. In July of 2004 I was promoted to Service Manager.
My duties include the overall day to day operation of the front of the house, as well as back of the house
when needed. From Line checks at 10:30am to insure that all food going out that day is up to par, to table
checks with every single guest that come into the restaurant, to counting the drawers at the end of lunch and
dinner shift, making deposits, and either opening or closing the restaurant.
8/2001 - 5/2002 Southern Suites
Greenville, South Carolina
Manager
Was responsible for all day- to- day activities on the 78-room property in Spartanburg, SC as well as time in
the 100-room Greenville property. I was in charge of all hiring, firing, and training of all employees in all
departments. I also did all the sales and marketing for the properties. I oversaw the budget and made sure
that we stayed within our limits in order to make money.
10/1999 - 8/2001 Computer Science Corporation Greenville, South Carolina
Customer Service Representative
Oversaw all aspects of F&G Life Insurance policies. This includes answering incoming phone calls from agents
and customers, separating insurance policies to be scanned, entered insurance policies into computer and
troubleshot any errors that were made by other csr's. Also ran internet help desk that answered any and all
agent questions or made any changes to the policies that were requested.
10/1998 - 8/1999 Embassy Suites
Greenville, South Carolina
Front Desk Supervisor/Assistant Restaurant Manager
Oversaw the pm shift of the front desk, which included MOD shifts. Was promoted to Assistant Restaurant
Manager in April of 1999. My duties included inventory of restaurant, bar and complimentary bar as well as
scheduling and remained MOD 3-5 shifts per week.
4/1997 - 5/1998 Greenville Hilton and Towers Greenville, South Carolina
Front desk Supervisor
Started as a front desk clerk and was promoted to supervisor after 30 days. My duties included checking
customers in and out of the hotel, switchboard, sales and marketing and 1-2 MOD shifts per week.
EDUCATION
1/1998 Columbia College Chicago US-Illinois-Chicago
6/1994 Riverside Brookfield High School US-Illinois-Riverside
High School or equivalent
High school graduate
SKILLS
Skill Name Skill Level Last Used Experience
Microsoft Excel Intermediate Currently used 5 years
Microsoft Word Intermediate Currently used 13 years
Data entry Intermediate Currently used 10 years
REFERENCES
Michael Anderson
Phone Number: 864-***-****
Reference Type: Professional
Steve Call
Phone Number: 864-***-****
Reference Type: Professional
Jimmy Bates
Phone Number: 864-***-****
Reference Type: Professional
Tony Bucich
Phone Number: 864-***-****
Reference Type: Professional
Tom Christiano
Phone Number: 864-***-****
Reference Type: Professional
Larry Couick
Phone Number: 864-***-****
Reference Type: Professional
Gerry Williams
Phone Number: 864-***-****
Reference Type: Professional
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