Front Office/Receptionist/Guest Services

OBJECTIVE:

I am seeking a Guest Service/Administrative/Front Office position.

WORK EXPERIENCE

Guest Services Agent January, 2012 – Present

CROWN PLAZA-BAYS NORTHBROOK HOSPITALITY CORPORATION

Welcome visitors and create a hospitable environment while registering guests. Maintain efficient and effective flow of information with management, internal departments and guests concerning all events, conferences and seminars. Provide PBX coverage; pre-register guest and prepare for groups. Managed room assignments and inventory to maximize selling opportunity; handle cash drawer and credit card payments.

Programming Asst/Access Control Specialist October, 2000 – August, 2009

JP MORGAN CHASE REAL ESTATE & SECURITY PROGRAMMING

Produced accurate statistical reports for auditors and managers; timely database management for all property and security system requests, managing relationships with building management and security. Maintained confidentiality of documents and procedures; provided access documents for employees and contractors; handled confidential documentation of asset protection management and provided detail reports to law enforcement.

Reservations Agent March 1996 – October 2000

LENOX SUITES CHICAGO (CURRENTLY THE JAMES HOTEL)

Managed reservations phone lines, receiving, screening and directing incoming calls.

Processed individual and group reservations; booked large conventions; administration of preferred corporate accounts; provided excellent concierge services; ensured that all work was completed and reports compiled timely.

Front Office Coordinator November 1990 - April 1993

SWISS HOTEL CHICAGO

Welcomed guest; ensured reservations were handled courteously and accurately. Booked and special billed foreign airline reservations; managed room assignments and inventory to maximize selling opportunity; handled cash drawer and credit card payments; maintained professional demeanor at all times to handle sensitive and difficult situations with diplomacy; ensured compliance of safety and security standards; ensured that all work was completed efficiently and according to schedule.

EDUCATION

Northwestern College

2012 Graduation Date

Associates in Applied Science Degree

Business Administration

Entrepreneur Emphasis

Skills

Microsoft Office Suites

Typing: 65 WPM

Realtors Real Estate School

2006 Chicago Association of Realtors Courses

ILLINOIS / NATIONAL

Listing and Selling

Property Management

Settlement and Financing

Professional Responsibility

Roosevelt University-Chicago

1993 - Hospitality & Tourism Management Courses

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