EXPERIENCE:

**/****-*******

Industry: Customer Service

I am currently working for American Express. I was promoted from Core to Amex a month after I was hired. I promote product value while retaining customers, informing them of the benefits and site navagation. You have to have great communication skills, knowledge of policies, procedures as well as product and my stats reflect that. 

7/2009 - 11/2009     

Industry: Medical

Phlebotomist at Sparks

9/2007 - 7/2009    

Industry: Retail                  Deb Shops, Inc.                    Fort Smith, AR

Co-Manager

I was hired as an assistant manger and was promoted to co-manager in March. I update/change visuals, do floor moves/ planograms, process freight, train and manage the associates, control shrink, clean, open/close, make midday drops, continuously update my immense product knowledge, special orders, give excellent customer service, recover and use time management skills. I left deb to persue my nursing career. I was not allowed to go to school while employed there and found a phlebotomist job at a local hospital so I could work and get the experience I need while starting school. Unfortunately, working in the hospital has shown me that I do not want to be a nurse and I'm currently looking to get back into management and/or customer service where I feel I belong.  

3/2007 - 9/2007    CJ Banks    Fort Smith, Arkansas

Industry: Retail

Assistant Manager

At CJ Banks, I am the Assistant Manager. While the manager is not present, I manage the store to the best of my abilities. I give outstanding customer service, process freight, batch, manifest, steam, execute the plan-o-gram when it comes time to change the VMU, effectively use and train the selling techniques the company has, open and close, and train/manage the associates to be a productive as they could possible be not only to better themselves, but the store and the company as well.

12/2006 - 2/2007    Kay Jewelers    Fort Smith, Arkansas

Industry: Retail

Sales Associate

At Kay Jewelers, I was a sales associate. I needed a better opportunity that would give me the chance to properly train and woould not require me to work against my ethics.

9/2006 - 1/2007    Trade Secret    Fort Smith, Arkansas

Industry: Retail

Beauty Advisor

While at Trade Secret I furthered my use of plan-o-grams, customer service, and opening and closing duties. I left because there was not an opportunity to receive more than 25 hours a week.

7/2006 - 9/2006    Quiznos    Fort Smith, Arkansas

Industry: Restaurant/Food Services

Associate

While at Quiznos, I had my first experience in a fast food/restaurant atmosphere, gained some friends and continued to demonstrate myexceptional customer service skills. There were even some regular customers that I could have their order ready before they made it to the counter! My duties there were to make, bake, and wrap the food, clean, open, close, and prep. This job taught me a lot of respect for the food industry.

10/2005 - 3/2006    Pier 1 Imports    Fort Smith, Arkansas

Industry: Retail

Assistant Manager

While with Pier 1, I was promoted to Assistant Manager within two months of being there. I have learned extensive decorating skills, along with superior management skills. I am able to make big sales while giving the customer the satisfaction of knowing the product I am selling inside and out, use plan-o-grams, effectively manage a team, and open and close. Unfortunately, I had to leave abruptly because my father had a heart attack.

3/2005 - 6/2005    Wal-Mart    Fort Smith, Arkansas

Industry: Retail

Overnight Associate

I was an overnight associate working in grocery. I processed stock in a timely manner and had the duties I had to fulfill every night done by 7am. I left to find a better job.

1/2005 - 3/2005    Walt Disney World    Orlando, FL

Industry: Hotels and Lodging

Amusements

I was an intern at Walt Disney World from January to March 2005. I gained great knowledge in the company as well as the park. I ran Space Mountain while I was there. I had to leave because I was in a vehicle accident. Customer Service was the main focus of WDW, and I excelled in all areas.

10/2004 - 1/2005    Wal Mart    Fort Smith, Arkansas

Industry: Retail

Overnight Associate

I was an overnight associate in seasonal while I worked here. I was the only person in seasonal, having to process stock and reorganize the area many times while focusing on customers. I left this job to intern at Walt Disney World.

4/2004 - 8/2004    Wal Mart    Fort Smith, Arkansas

Industry: Retail

Deli Associate

I was an associate in the deli. I had to attend to customers needs, making sure the customers orders were perfect. I also had to clean and shut down the deli at night. I left this job to attent Arkansas Tech.

EDUCATION:    /2005 - /2008    University of Arkansas at Fort Smith    US - Arkansas - Fort Smith

Some College Coursework Completed

I am currently working on my degree.

AFFILIATIONS:    3/2003 - Present    First Assembly of God    Member

SKILLS:    Skill Name    Skill Level    Last Used/Experience

Microsoft Word    Expert    Currently used / 6 years

LANGUAGES:    Languages    Proficiency Level

Spanish    Basic - Familiar

REFERENCES:    Reference Name:    LeeAnna Stepp

Reference Company:    Experian

Phone:    479-***-****

Type:    Personal

Reference Name:    Courtney Boze

Reference Company:    Car-Mart

Reference Title:    MIT

Phone:    479-***-****

Type:    Personal

Reference Name:    Brittany Tong

Reference Company:    Co-worker at DEB

Reference Title:    Student

Phone:    479-***-****

Type:    Professional

Reference Name:    Kristen Kendrick 

Reference Company:    Deb Shops

Phone:    479-***-****

Type:    Professional

ADDITIONAL 

INFORMATION:    I am a very hard-working, energetic individual. I know what it takes to get a job done and use my talent and ambition to the best of my ability. I am a shoe-in anywhere. I am very adaptable and a very fast learner. I love taking on new challenges, as well as bettering the ones I'm currently faced with. I am also very friendly, and I have no problem getting along with people.

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