Customer Service Management

Quest to work in a professional environment, which will enable me to develop my potential and efficiency and excel in the field in which I can utilize my skills and knowledge.

SKILLS AND PROFICIENCIES:

I strongly believe in giving my best to my work and learning with every obstacle as a challenge.

Good knowledge about hospitality and services.

Multitasking abilities and handling crucial situations effectively.

Have strong knowledge of organizational skills and apt solutions for service related issues.

Excellent interpersonal skills and leadership skills.

Good command over all processing documents and databases with Microsoft products.

Internet Research.

Adaptability and flexibility.

Ability to withstand stressful situation.

PROFESSIONAL SYNOPSIS:

Currently working with Emaar MGF Gurgaon as a Admin Assistance since 17th June, 2010 till date:

Working with Emaar MGF the leading brand Real Estate Company have developed my experience more in terms of keeping the office organized and operating effectively and efficiently.

Management of incoming and outgoing mail, emails, telephone calls and correspondence, including where appropriate re-routing to executives.

Maintain files and records for easy retrieval: electronic and paper files, newspapers and journals.

Take massage and / or field question, directing them to the appropriate person. Organize complex’s engagement based on an understanding of commitments and priorities.

Provide executive level administrative support to the Chief Executive Officer with an ever-increasing ability for improvisation, quicker and more efficient procedure, and strict adherence to deadlines, no matter how demanding.

Planning and coordinating corporate luncheons and compile presentations for on-site as well as off-site meetings.

Management of monthly expense reports complete with the supporting documents and budget co indexes

Human resources administrative support including management of personal data, files, attendance and leave records.

Organization of the smallest details of special events, travel arrangements, corporate agendas and itineraries for the same.

General office management – supplies, mail, equipment maintenance, Sourcing and ordering stationery.

Can handle other duties and responsibilities as assigned by management.

Coordinate to commercial and residential sales & marketing heads, making appointment with the clients.

Worked with The Oberoi Hotel & Resort and Ista Hotel Bangalore as a Front Office Assistant & GRE since 1st April, 2006 till 31st May, 2010.

Working with The Oberoi Hotel & Resort Bangalore and the Ista Hotel Bangalore has polished me with all the standards followed at the Five Star Hospitality Service Sector, operating in the Front Office department.

I have learnt the smooth and efficient working procedures in terms of Pre-Registration formalities, Check In and Check Outs at front desk.

Bill Settlements of guests.

Handling guests’ issues. Heading the shifts for the guest relation and maintaining all the activities for the shifts, guest feedback and services recoveries.

Handling reservation, allocating rooms, bell desk, concierge, business centre and telephone exchange.

Answer guests’ enquiries about the hotel and local attractions.

Booking tours, taxis and restaurants for guests.

Keep accounts and collect payment from guests and deal with any guests request or problems.

Foreign Currency Exchange.

Trained new front office staff members.

Able to maintain the information flow between departments in lieu of guests benefits and departmental efficiency enhancement.

Send invitation mail to all the VIP guests’ for events. Enter guests' info into the daily log.

Worked with The Oberoi Hotel & Resort Bangalore as a Spa Receptionist Bangalore since 5th April 2005 till 31st March 2006.

Working with The Oberoi Hotel & Resort in Spa have help me in receptionist experience including multiple phone lines and professional staff. I have strong communication, customer service, office, and administrative skills. I have experience with a variety of software programs, including Microsoft Office and Opera.

Responsible for management and administration.

Maintaining calls, messages and appointments of the clients.

Supervision and management at the reception and related services.

Manager for coordination of client services and service quality checks.

Handling all escalated queries and issues with the clients.

Handling all the queries at the front desk level including salon and Spa products.

Handling Fitness Centre Cleaning and maintenance.

All these assignments helped me in improving my working knowledge. I got an exposure to different stages of hospitality and industries development, ability to learn and implement. As a developer, I have emphatically proved my problem solving skills and communication skills. Being highly flexible, independent and a cooperative team player, I am adaptable to any new learning.

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