Customer Service/Parts
Resume:
Joseph R. Forrest
Chicago, IL *0646
SUMMARY
A Customer Service professional with a “can do” attitude
and an extensive background working effectively with all
levels of customers from senior management to maintenance/repair people.
Key achievements include:
* Implementation of a standardized method of researching,
quoting, and tracking non-stock parts at Consolidated
Commercial Controls.
* Conversion of Helix Photo Rental Division from hand written
reservations/contracts to a computerized system, increasing
efficiency at the counter and making billing more accurate.
* Helping the Art Institute of Chicago establish a revenue
stream through the rental of auditoria and dining facilities
for corporate events.
EXPERIENCE
Consolidated Commercial Controls 2000 – 2007
$20 Million Distributor of Commercial Appliance Parts
Parts Researcher
* Enhanced customer loyalty by strengthening “non-stock” part
support services while minimizing investment in slow moving
inventory.
* Added new cross-reference capability to parts catalog and
database, increasing sales and shortening customer wait time.
* Served as Customer Service Representative handling order
entry,Return Authorizations, and shipping inquiries.
Helix Photo Rental Division 1995 - 1999
Largest Photo Rental House in the Midwest with $1 Million in annual
rentals
Assistant Manager
* Computerized rental inventory and rental procedures,
managed system maintenance and upgrades.
* Trained employees on computer system and correct rental
procedures.
* Maintained and managed rental inventory.
* Inspected returned photographic equipment.
* Handled inquiries regarding billing and other issues.
Joe Forrest Audio-Visual Consultant 1977 – 1995
Owner
* Provided production, staging, on-site management, and labor
services for clients including The Art Institute of
Chicago, Terra Museum of American Art, and City Colleges of
Chicago.
* Through AIC provided services for Department of Special
Events corporate clients including Sara Lee,
Philips Medical, Nabisco, IBM and other corporations.
* Supported AIC in-house AV staff handling
lectures, symposia, and other Museum related events.
EDUCATION
Loop (Harold Washington) College, Chicago 1975
AA Degree in Pre-Law
De Paul University, Chicago 1978
20 hours Accounting
SKILLS
Software knowledge including: MS Word, Excel, Navision (MS Nav) and
Autoquotes
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