Customer Service Medical
Resume:
T. R. Young
**********@*****.***
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Top –notch professional experienced in managing business relations and special projects.
Detail oriented team player, poised and confident with individuals at all levels. Maintain excellent written and oral communication skills, problem resolution abilities and a high level of confidentiality.
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Core Professional Strengths
Office Management Event Planning Computer Skills: Word,
Customer Service Vendor Relations Excel, PowerPoint,
Supervision Project Management Outlook, Publisher, Kintera
Lawson Medical Manager Avisenia
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Professional Experience
South West Atlanta Nephrology (Contract) Atlanta, GA 03/10- 10/10
Patient Service Representative
• Managed a medical front desk in areas of computerized scheduling, billing, and medical/insurance records. Evaluated super bills; provide the proper coding using ICD-9 and CPT. Provided clerical support to management by entering information into appropriate computer programs.
• Maintained open lines of communication between patients, physicians, staff, hospitals and laboratory personnel, Interviewed patients to obtain demographic information essential to billing and collection. 75% of travel between office locations.
All Medical Personnel (Contract) Atlanta, GA 02/08-03/10
Administrative Assistant/Data Entry Clerk
• Provided clerical support to management and departmental staff by entering information into appropriate computer systems and programs. Coordinated billing (ICD-9, CPT) Insurance: Medicaid, APS, CMO’s, etc.)
• Performed other general and miscellaneous reception and clerical duties as needed; filing, faxing documents, answering telephones, greeting visitors, and other activities as appropriate.
Morehouse Medical Associates Atlanta, GA 2006-2008
Patient Services Representative
• Managed a medical front desk in areas of manual and computerized scheduling, billing, and medical/insurance records management, including major carriers and Medicaid. Evaluated super bills, provided the proper coding using ICD-9 and CPT.
• Maintained open lines of communication between patients, physician, staff, and laboratory personnel. Interviewed patients to obtain demographic information essential to billing and collection. Processed an average of 500 patients weekly.
Emory University Hospital Atlanta, GA 2002-2004
Department Assistant
• Ordered and maintained inventory supplies to support clinical and administrative operations. Respond to telephone inquiries, screens calls to determine nature and urgency of inquiry, referred calls and scheduled appointments with practitioners.
• Coordinated payroll related activities involving collecting and reviewing time records for processing, receiving and distributing paychecks, developing and updating staff schedules.
EDUCATION
American InterContinental University Atlanta, GA 2001-2003
Associate Degree in Business Administration
Brown Mackie College Atlanta, GA 2010-Present
Associate Degree in Criminal Justice
Expected Graduation Year 2013
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