Customer Control
Resume:
Vishal V. Parab.
Email:*****.******.*****@*****.***
Contact No. 976**-*****
OBJECTIVE
I intend to pursue a challenging career and achieve the organizational goals
and further augment my skills in the process.
PROFESSIONAL EXPERIENCE
The Pride Hotel Ltd.(Five Star Hotel)
(Credit Control head - From May 2012)
To monitoring the outstanding of (Pune, Ahmedabad, Nagpur,
Bangalore, Chennai) Five units in India.
Reconciliation of Corporate Accounts.
To monitor greater than 60 days Outstanding with supporting
database of
Corporate clients, solving their disputes and minimize the risk of
these cases flowing into bad debts.
Revenue Collection from Enterprise Customers.
Co-ordination with various departments for early resolution of all
the disputes.
Comparative analysis of revenue drop and defining plan of action
for improvement to prevent churn & control on revenue.
Complete dispute resolution of billing issues within given TAT &
collection within a frame of 30.
Solution provision in co-ordination with various departments of
the organization.
Visiting customers and units with proper solutions for their queries
such as bill explanation and billing related queries.
\
Saffron Media Pvt. Ltd.
(Credit Control Head - From June 2010 to Till Date)
Revenue Collection from Enterprise Customers.
To monitor greater than 60 days Outstanding with supporting
database of
Media customers, solving their disputes and minimize the risk of
these cases flowing into bad debts.
Co-ordination with various departments for early resolution of all
the disputes.
Reconciliation of Corporate Accounts.
Maintaining the collection targets & working towards achieving it
as a team member.
Provisioning cases where money is not recoverable and highlight
cases to senior management on bad debts accounts.
Ensuring the dispatch and receipt of the correct invoices.
Follow-up with the customers over phone and with personnel
visits.
Visiting customers with proper solutions for their queries such as
bill explanation and billing related queries.
Adventity Global Services Pvt. Ltd.
(Customer Services Executive 6 month)
Co-ordinate with customer.
Check all customers complaints.
Follow-up with the customers over phone and with personnel
visits.
Follow up of application with customer and error controller.
Attending the customer and also solving their queries.
EDUCATION
B(COM) 2010 from Mumbai Board
H.S.C March 2004 Form Mumbai Board
S.S.C March 2002 Form Mumbai Board
QADDITIONAL EDUCATION
Basic Computer Knowledge like Microsoft office, Excel etc.
Done 3yrs apprenticeship in ’Mazagaon Dock Ltd’.
LANGUAGES KN0WN
English, Hindi &Marathi
PERSONAL INFORMATION
Date of Birth : 11th September 1985
Marital Status : Single
Nationality : Indian
Address : 175/ 6019, Kannamwar nagar-1,
Vikhroli, Mumbai – 400 083.
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