Patel Manisha Milind Cell# 647-***-****
***-*** ******* *****, *****: ***********@*****.**
Scarborough, Ontario, Canada, M1P 4V2
Business Support Coordinator:
Excellent client service and sales record. Help the establishment in providing one call resolution services as Business support coordinator. Articulate with excellent verbal and written communication skills.
Proficient in:
Study and generate reports
Office Administration and Data Entry
MS Word, Excel, Access and Power Point
Career History:
Standard Chartered Finance Ltd, India Sept 2009 – Oct 2011
Business Support Coordinator, Mortgages
Coordinated with business sales team and local credit department for Home Loan (HL) & Loan against Property (LAP).
• Depth knowledge of Mortgage Policies
• Skillful in finding out eligibility
• Individually managed file handling and login to Disbursement Process
• De Dup data entry on the RFES system
• Checked status of all login files and took correct credit limit approvals
• Worked with compliances & audit requirements as per Gujarat state, India
• Maintained smooth operations between Sales and Credit
• Conducted training programs for new recruits
• Prepared & maintained vendor payments bills
• Address Customer Issues & Ensure Customer Satisfaction
• Maintain all Business related MISs
Barclays Bank, India Sept 2008 - Dec 2008
Business Support Coordinator, Business Loan
Coordinated with business loan sales team and local credit department.
• Thorough Knowledge of Policy
• Checked all files for login & submitted for login to Credit Department.
• Individually managed login to disbursement process
• Processed all Login files and Disbursement Process.
• Checked status of all login files and take approvals from credit
• Maintained smooth operations between Sales and Credit
• Prepared all Login MIS
• Worked under pressure and supervision
• Reported to the right channel at right time
Standard Chartered Finance Ltd, India Sep 2007 - Sep 2008
Business Support Coordinator, Personal Loan
Coordinated with personal loan sales Team and credit departments located at Bangalore and Chennai. Handled daily Logins and prepared daily MIS.
• Excellent knowledge of PL Policies and checked all the files for login
• Calculated the eligibility & submitted files for login in Credit Department.
• Individually managed login to disbursement process
• De Dup data entry on the RFES system
• Processed all Login files and Disbursement Process.
• Checked status of all login files and took approvals from credit department
• Worked with compliances & audit requirements as per Baroda Center, Gujarat, India
• Maintained Smooth operations between Sales and Credit
• Conducted Training Programs for new recruits
• Prepared & maintained vendor payment bills
• Addressed customer Issues & ensured customer satisfaction
Education:
Bachelor In Computer Science (B.Sc.), Surat, Gujarat, India June 1999 – June 2002
Master In Computer Science (M.C.A), Ahmedabad, Gujarat, India June 2002 – June 2005
Reference: References available on request.