Manager Customer Service
Resume:
Brianna M. Gonzales
Austin, Texas 78744
***************@*****.***
Education
United High School
Laredo, Texas 78045
High school diploma
GPA:3.8
* ***** Varsity Girl's Basketball Team
2 years Captain of Varsity Girl's Basketball team
4 years Med-Ed program ran through UTHSCSA
2 years National Honor Society
2 years Yearbook club
2 years Interactive Club (volunteering all over Laredo)
12 hours of college credit completed during junior and senior years of high school at Texas A&M International University.
Texas A&M International University-Laredo
Laredo, Tx 78044
completed 39 hours of college credit
Major: Psychology
Minor: Criminal Justice
Transferred: May 2007 to Texas State University-San Marcos
Texas State University- San Marcos
San Marcos, Tx 78666
96 hours completed
Bachelors of Arts Degree in Psychology receieved Decemeber 2010.
Work Experience
Wal-mart Vision Center
Optician
Manager: Wayne Parrr
Phone :512-***-****
Duties: Customer service, answer all questions regarding lenses, glasses, and contacts, aid customers in finding lenses to satisfy their vision needs, open and close business, complete paper work regarding prescriptions, medical coding and file with insurance companies, and work closely with eye doctor.
Employment dates: 10/2010-present
Texas State University-San Marcos
Student Loans Department
Manager: Gloria Snell
Phone: 512-***-****
Duties: Complete all student loan applications, file all documents alphabetically and numerically, answer phone for assistants, complete projects for New Student Orientation, email, send letters to students regarding financial aid, data entry on SAP Portal, and complete all office tasks daily.
Employment dates: 06/2007-12/2008
Liz Claiborne Inc.
Sales Associate
Manager: Kathy Macy
Phone: n/a the business closed down.
Duties: Cashier, deliver superb customer service, conduct inventory, complete projects, aid with returns, and help with loss prevention.
Employment dates: 04/2008-02/2010
Leal's tire Shop
Assistant Manager
Manager/ Owner: Carlos Hernandez
Phone: 512-***-****
Duties: Open and close business, supervise 4 employees, run two registers, answer phone calls, order new inventory, loss prevention, bank drop offs, data entry, and monthly sales documentation.
Employment dates: 04/2007-10/2007
Referrences
Criss Jass
Assistant Director of Financial Aid
Elsa Maya
Optician
Ellie Joyner
Manager of Vision Center in Buda,Tx
Vanessa Garcia
Teacher's Aid
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