Resume
Resume:
XuSheng Chen
(416) 829 – 3995 ***.****@*****.***
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SKILLS SUMMARY
Extensive working experience as business analyst having performed requirements and needs gathering, workflow analysis, feasibility analysis, cost/benefits analysis, training/mentoring junior staff, and development of test strategies, test plans and test cases
Extensive business process improvement expertise across different industries including the healthcare sector: Canadian Institute for Health Information, CCAC Simcoe County and St. Joseph's Centre for Mountain Health Services
8+ years experience in software development life cycle including progressive analysis, design, development and software implementation
Relational Database Management System Specialist; data modeling and Internet Technologies
Software packages and programming languages: MS SQL Server, MS Access, SQL, PL/SQL, JAVA, SAS, MicroStrategy, VB, VBA, PowerBuilder
EDUCATION
Master of Business Administration, Health Services Management and eBusiness
McMaster University, Hamilton, ON
Bachelor of Science, System Engineering
University of Lima, Lima, Peru 1996
RELEVANT EXPERIENCE
Senior Analyst for the National Ambulatory Care Reporting System, NACRS
Canadian Institute for Health Information, Toronto, ON, June 2009 – September 2010
• Participated in development and processing of a ETL process to transition some NACRS reports to data warehouse environment in Microstrategy
• Actively involved in a new initiative to expand NACRS to other jurisdictions other than Ontario, Nova Scotia, British Columbia, Prince Edward Island and Yukon by providing key analyses
• Take a leadership role on coordinating with other analysts in developing new data analyses
• Perform data analysis on Emergency department, Surgical Day/Night Care, Oncology, Cardiac Catheterization and Renal Dialysis data
• Coordinate operational activities with other program areas
• Represent the division on corporate projects that involve cross functional areas
Senior Business Analyst, Clinical Programs
University Health Network, Toronto, ON, September 2008 – June 2009
• Meeting with managers to understand their needs and at the same time, documenting these requirements for future project development
• Performs financial management responsibilities of the Surgical Services Program, TGH
• Manages departmental projects at multiple sites/hospitals, ensuring their successful planning, implementation and ongoing operation
• Manages quality assurance and quality improvement within the Surgical Services Program
• Undertakes planning activities that will advance the goals and objects of the department and hospital
Senior Analyst for the National Ambulatory Care Reporting System, NACRS
Canadian Institute for Health Information, Toronto, ON, September 2006 – September 2008
• Take a leadership role in developing Process Improvements Initiatives in the division in order to improve work efficiencies
• Take a leadership role on designing reports for external clients with regards to Wait Times for the Emergency Department
• Actively involved in a new initiative to expand NACRS to other jurisdictions other than Ontario, Nova Scotia, British Columbia, Prince Edward Island and Yukon by providing key analyses
• Introduced and worked on the process improvement initiative
• Take a leadership role in developing internal procedures and policies
• Developed a MS Access database to be as a knowledge Management database to capture and share all information related to NACRS processes
• Take a leadership role on coordinating with other analysts in developing new data analyses
• Perform data analysis on Emergency department, Surgical Day/Night Care, Oncology, Cardiac Catheterization and Renal Dialysis data
• Coordinate operational activities with other program areas
• Represent the division on corporate projects that involve cross functional areas
• Take a leadership role during the testing phase (UAT and SIT) of the NACRS system for the new fiscal year
Administrative Resident
St. Joseph's Centre for Mountain Health Services, Hamilton, ON, May – September 2006
• Conducted a study with regard to the current status of the centre’s Information Systems by interviewing and meeting with the Administrative Director, the Risk Manager, the Health Records Manager and the front line staff
• The purposes of these meetings were to collect information in order to understand the different processes within each department, their inter-dependencies, and their use of technology
• The final report describes the adequacies and deficiencies in processes and also areas for improvement with regards to not just the information system but also the inter-dependencies among the different departments. Based on this report, recommendations are also made in order for the centre to define its future IS strategic planning
• Developed a framework to monitor the centre’s overall strategic planning’s progress. This framework consists of using a scorecard board to track the overall progress of each indicator for the upper management and Gantt charts to track the detailed progress of each strategic goal
Consultant
Shalom Village, Hamilton, ON, January – May 2006
• Conducted a study on the referral process and made recommendations to improve the flow of the referral process along with cutting costs and response time
• The study was done by having face to face meetings with Practical Nurses in a Long Term Care facility, phone interviews with other senior management staff from other Long Term Care facilities in the Hamilton area, face to face meetings with managers from the St. Joseph’s Emergency Department
• The final report includes process maps for both the current and the enhanced process.
• Built a research paper on wound care management in Long Term Care facilities in Hamilton. This paper discusses the need of developing a framework to target the wound care management which includes using a IS application to track and to prevent wounds from reaching stages 3 and 4
• This research paper includes a very detailed implementation plan that outlines the resources and timeline needed to implement the solution
eHealth Coordinator
Community Care Access Centre Simcoe County, Barrie, ON September – December 2005
• Led a team of five facilitators to document, understand, and improve CCACSC’s business processes. These business processes from five different programs are then translated to process maps that describe the current processes to allow each program to understand and to compare to each other. Thereby, a set of new process maps are developed to enhance efficiencies within each program and also to standardize processes across the entire organization
• Coordinated efforts with a software development firm and McMaster University researcher
to document, design and implement mobile devices for nurses to collect patient’s information and medical status while in the field resulted in faster response for supplying medications and better care plans monitoring
• In order to understand the patient’s information collection process, I had face to face meetings with case managers and also went to field trip along case managers to observe and record steps in this process
• Planned and laid out strategy for CCACSC to implement an enterprise system to manage internal workflow and to incorporate clinical tools that assess inputted patients data and recommends treatments and care plans for case managers
Junior Relationship Manager
Bank of Montreal, Toronto, ON January – August 2005
Conducted research to find and report on corporate investment opportunities for Bank
• Identified industry-specific trends between BMO’s outstanding balances and Canada’s GDP figures for last seven years, with inclusion of capital expenditure analysis into trends to highlight best industries for investment
• Developed strategies to identify Bank’s most valuable customers
• Created reports that analyzed profitability information for branches, areas and divisions
Software Engineer – Project Manager
Royal Systems, Lima, Peru March 1999 – April 2002
• Managed implementation of Enterprise Resource Planning Software used to improve business processes, cut costs, and support management decision making
• Principal Analyst and leader for specific modules in large Enterprise Resource Planning System; Commercial, Billing, Accounts Receivable and Customer Relationship Management
• Led five person development team through all stages of software implementation; identifying customers’ needs, analyzing, designing and application coding, presenting prototypes to customers, and redefining processes according to feedback
• Met with companies CEO, COO, General Managers, Supervisors and front line staff in order to understand companies processes and needs
• Conducted team meetings to discuss strategies to meet cliental expectations
• Managed client relationships through continuous interaction and communication
• Prioritized schedules, supervised progress, and trained and mentored colleagues
• Lead Database Administrator in design, creation and database performance tuning
Software Engineer
Softtek del Peru, Lima, Peru March 1997 – March 1999
• Determined client needs and requirements, and negotiated implementation schedules
• Developed and implemented Web applications such as Variable Rent System for financial institutions
• Gathered product feedback and implemented changes
• Implemented Platinum SQL, ERP and CRM products for Peru’s largest supermarket chain
Achievements
• Successfully implemented software solutions and process improvement initiatives in a variety of industries. These implementations helped Toyota of Peru cut down their invoice processing time from 30min to 5min, from 1 day lead-time to same day invoice processing, etc
• Helped CCACSC’s senior management to understand the complexity of processes from five key programs and harmonized these processes
• Identified key areas that can help in improving the referral process in a Long Term Care facility
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