Customer Service Manager
Resume:
K. Douglas Miller
***** *** **** ***** *** St Rd
Sardinia, Ohio 45171
********@*******.***
Objective
Seeking a position in an environment where my professional experience can help an organization achieve their goals utilizing my management, organizational, business intelligence and strong customer service skills.
Work Experience
Licensed Insurance Representative
10/2011 – Current New York Life Insurance Company, Dayton, Ohio
Licensed Insurance Representative with New York Life Insurance, one of the three strongest insurance companies worldwide.
Licensed Insurance Representative
10/2010 – 10/2011 Western & Southern Financial Group, Hillsboro, Ohio
Licensed Insurance Representative with Western & Southern Life Insurance, one of the eight strongest insurance companies worldwide.
Manager/Owner
12/2002 – 8/2010 The Snack Shack of Monterey LLC, Batavia, Ohio
Retail business with responsibilities including; the initial opening and set-up of the store, management of six employees, ordering, stocking, merchandising, vendor relations, customer service and maintaining day to day store operations.
Managed a revolving inventory in excess of $50,000
Successfully managed vendor relationships with over 25 inventory providers.
Increased sales in excess of 25 % for the first five years of owning the business.
Line-haul Lead
9/1997 - 9/2002 Airborne Express, Wilmington, Ohio
The scheduling, overseeing and supervision of short and long distance ground transportation of merchandise for major shipping company needing emergency shipment due to aircraft failure or high profile merchandise.
Managed the overnight trucking runs for a 98 % successful completion rate.
Weekend supervisor with an operation budget of several million dollars.
Managed a staff of over 30 professional level employees.
Store Manager
2/1989 - 9/1997 SuperX/Revco, Columbus, Ohio
The everyday operations and management of store personnel, including staffing, maintaining and disciplining.
Managed stores ranging from 3 million to 20 million in annual sales.
Supervised a budget of several million dollars annually.
Manager and merchandise trainer.
Managed a staff of over 20 including pharmacy staff in a 24 hour setting for three years.
Store Manager
1/1978 - 9/1989 Sohio/B.P., Columbus, Ohio
The everyday operations and management of store personnel, including staffing, maintaining and disciplining.
Managed stores ranging from 1 million to 5 million in annual sales.
Managed a staff between 5 and 15 people at various store locations.
Professional Entertainer
4/1987 - 10/1987 Busch Gardens, Williamsburg, Virginia
Roving and stage performer for large theme park.
Professional Entertainer
3/1983 - 12/1986 Kings Island, Cincinnati, Ohio
Roving and stage performer for large theme park.
Education
Baker College, Flint , Michigan
Two years College Coursework Completed
Studying for a Bachelor in Business Administration with a concentration in Management.
Current GPA of 3.74
Dean's List Fall 2008 through Spring 2010
President's List Winter 2010
Scheduled to graduate Fall 2012
Grove City High School, Grove City, Ohio
High School diploma
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