Customer Service Administrative Assistant

Gervais Weekes

Customer Service Associate at Lowe's Home Improvement

Spring, TX

*************@*****.*** - 443-***-****

Work Experience

Intern/Part-Time

URS Corporation - Abingdon, MD

July 2011 to Present

Organized data and media for proposal purposes.

Created spreadsheets for different proposal clients.

Maintained a tidy office space while gaining valuable office experience.

Assisted employees with any other proposal work needed.

Customer Service Associate

Lowe's Home Improvement - Bel Air, MD

April 2009 to Present

• Handled the sales of electrical products and accessories

• Kept the electrical department fully stocked with products

• Maintained a neat and clean working area

• Gained knowledge of basic electrical work

• Developed superb customer service skills

• Answered and solved customers' problems via telephone

Administrative Assistant

CCBC-Essex - Baltimore, MD

July 2007 to November 2008

• Purged and shredded archived student folders in accordance with federal regulations.

• Assisted financial aid advisors by filing student's record folders and replenishing financial aid documents

• Assisted in mailing out weekly missing information and student award letters.

• Assisted students in completing and renewing Free Applications for Federal Student Aid online.

• Became more proficient in Microsoft Word, Microsoft PowerPoint, and Microsoft Excel.

• Assisted students in operation of different computer programs. (Word, PowerPoint, Excel, etc.)

Telephone Interviewer

Voter Consumer Research - Spring, TX

2007 to January 2007

• Interviewed households in America regarding different political issues.

• Collected information for company database.

• Developed excellent clerical skills.

2

Cook/Cashier

High School Part-time - The Woodlands, TX

May 2006 to December 2006

• Prepared and sold food orders in a quick and efficient manner.

• Developed good customer service skills.

• Took inventory on all food products weekly.

• Maintained a balanced cash register at all times.

Education

BS in Information Systems Security

Walden University

2012 to 2013

AA in Information Systems Security

Harford Community College - Bel Air, MD

January 2010 to January 2012

Diploma

Oak Ridge High School - Conroe, TX

May 2007

Skills

Proficient in MS Office. Can type 65 wpm

Links

http://linkedin.com/in/gervaisweekes

Additional Information

Information Systems Security major aspiring to gain the valuable knowledge and skills that it takes to

become a CISSP professional. I've completed the preliminary courses which have provided me with the

introductory information needed to continue my studies. With the right combination of education, training,

and experience I will be able to complete my goal in a timely manner.

Contact this candidate