Engineer Customer Service

LUIS FELIPE LOPEZ

** ***** ***** *****, ******, NH 03060 | 603-***-**** | *****@****.***

SUMMARY OF QUALIFICATIONS

• Dynamic, team-spirited and results-oriented

• Highly dependable with strong desire to learn, contribute, and make a difference

• Enthusiastic and enjoy working in team environments

• Extensive knowledge and training in diverse computer tools and applications

• Fully fluent in Spanish, and basic knowledge of French

SKILLS

SolidWorks, AutoCAD, Pro/Engineer, ANSYS. Visual Studio (C++).

Proficient with MS Office, MS Access, MS Project.

EDUCATION

Master of Science in Environmental Engineering In Progress

University of Massachusetts, Lowell, MA

LEED AP Exam Training Certificate June 2009

Everblue Energy, Boston, MA

Bachelor of Science in Mechanical Engineering Aug. 2008

University of New Haven, West Haven, CT

EXPERIENCE

The Hurley School, Boston, MA 2009 - Present

Spanish Translator

The Hurley School offers some of the most highly qualified teachers in Massachusetts and an innovative, two-way bilingual immersion program that teaches both native English-speaking and native Spanish-speaking kids to be fluent in Spanish and English.

• To translate English to Spanish, for the Spanish speaking parents

Villa Victoria Center for the Arts a program of IBA, Boston, MA 2008 – Present

Event Manager

Villa Victoria Center for the Arts is a non-profit arts and culture center dedicated to preserving, promoting, and celebrating Latino arts and creating dynamic cross cultural collaborations. Villa Victoria Center for the Arts is a program of Inquilinos Boricuas en Acción (IBA), a non-profit organization that since 1968 has been dedicated to increasing the social and economic power of the community through education, economic development, technology, and arts programming.

• Open and close the facility, and be present on site throughout the entire event

• In charge of the facility and responsible for all the staff on site including security

• Accommodate the needs of the clients and the guests

• Ensure proper customer service and etiquette from all staff on site

• Handle all complaints, disputes and any other issues that arise throughout the event

• Delegate work as needed and make responsible thought out decisions as needed

• Responsible for counting all of the money before and after each staff member

• Make sure the staff is working up to expectations, and ensure that the security guard(s) are sweeping the entire facility.

Volunteer

• Work with staff of Villa Victoria Center for the Arts to fill different positions (set-up, box office, IDs, bar-back and clean-up) during the center’s programming and events

• Promote events at local restaurants and shops

PSSI (Plug-in Storage Systems), West Haven, CT 2006 - 2007

Project Engineer

Plug-in Storage Systems designs, manufactures and distributes protective storage products, ESD safe products and ESD damage to sensitive electronic components.

• Designed and improved company products by using Solid Works

• Provided new designs and had permanent contact with the engineer at the fabricator sheet metal company

• Contributed to integral decisions such as improving the ventilation system that dissipates heat in the cabinets, improving articulating cable management system, improving electrical layout in the cabinets and the thermostatically controlled fans

• Responsible for quality control in ESD storage cabinets, dock and lock computer storage cabinets and carrying cases

• Supervised five people in the production area

• Managed inventory in the warehouse

• Managed production lines such as electrical wiring for the fans, thermostats assemblies, computer storage cabinets assemblies, locks assembly in each drawer, and power supply set up

U.S. Surgical (Tyco), New Haven, CT 2003 - 2005

Group Leader of the Tip & Cut and Surgical Mesh area

United States Surgical is a leading manufacturer of innovative wound closure products and advanced surgical devices.

• Responsible for cutting mesh and sutures

• Completed the mesh preparation process

• Responsible for surgical mesh and sutures quality control

• Supervised six people in the tip and cut area and surgical mesh area

• Responsible for writing daily reports on production (surgical mesh and sutures) and assembler’s performance.

• Managed and organized the day schedule

• Assigned tasks to other personnel

University of New Haven, West Haven, CT 2003 - 2006

Computer Lab Assistant

• Assisted students with computers

• Provided educational support to undergraduate engineering students

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