Customer Service Manager
Resume:
Devon Summers
Okemah, OK **845
Cell: 918-***-****
Home: 918-***-****
r8nysf@r.postjobfree.com
Objective
To obtain employment that best suits my skills, specifically within a clerical capacity.
Relevant Skills
- Advanced Knowledge in all Microsoft Office programs including Word and Excel.
- Effective with all main operating systems from Windows 3.1 to Macintosh OS X.
- Experience in creating correspondence from information given
- Typing speed: 120wpm
- Various Computer and programming courses taken in college.
- Effective at organizing tasks in order to be tackled in an efficient and orderly manner.
- Excellent phone demeanor and manners
- Extensive experience in customer service in multiple capacities.
- Several positions entrusted with cash deposits
Employment History
Gray's Grocery & Gas, Dustin, OK
General Manager, 1998-2000
Contact: Gary & Sherry Gray
As the general manager of the store, I was given several duties and oversaw much of the day to day operations of the store. I maintained the Deli in every way to keep a neat and amiable atmosphere. I was also in charge of the cash registers and bank deposits. I was also tasked with maintaining a professional but warm relationship with all of the customers as well as handling any specific issues that might arise during my shift.
Pam's Place, Dustin, OK
Assistant Manager, 2000
Contact: Pam Hutchison
Pam's Place is an old fashioned diner that focused heavily on not only good food but also excellent service. As such, it was important to make sure that the business ran smoothly as possible. I was relied upon to do every task within the place from being a short order cook to a waitress whenever the situation called for it. My most important task, however, was to maintain a positive opinion from every customer who entered.
Oklahoma State University, Okmulgee, OK
Residential Assistant/Administrative Assistant, 2000- 2001
Contact: 918-***-****
As the Resident Assistant, it was my job to not only enforce the rules but also to listen to the concerns and feelings of all of the residents in the dorm, although I was specifically tasked to all of the female dorm floors. I would act as a liaison between the Residents and the Administration in order to bring the two sides to a closer understanding of each other's expectations. Every evening, I would make a correspondence write up detailing the events of the day and any other relevant information to be passed onto the administration. I also performed hourly checks of the floors in order to help provide not only a safe but effective environment for learning. Before any shift could properly end, I was also expected to maintain a up-to-the-minute log book of any relevant information and phone calls.
Ivalice Inc, Las Vegas, NV
Customer Service Manager/ Lead Virtual Designer 2002 - Present
Contact: Leroy Versoza 323-***-****
Originally, I was hired on as a Customer Service Representative for a small online company where my main tasks were to ensure a stable and affable workplace. Since then, Ivalice has expanded to include other endeavors such as merchandising and design. I was promoted to a Customer Service Manager in 2005 where my tasks would then include trouble shooting for the Representatives as well as making decisions on a higher level. In 2006, I was promoted one more time to a Virtual Designer where my main tasks were once again expanded to include virtual engineering through various code bases and web design as well as monitor customer reaction to new designs in order to better adjust the designs accordingly. In 2007, I was once again promoted to the Lead Virtual Designer where it was my task to direct and manage the other Virtual Designers as well as to check over their work to fit the overall motif of the company.
M.C. Baldwin Inc , Hanna/Dustin, OK
Manager, 2007- (Feb)2011
As the General Manager of the store, it is my task to ensure effective and efficient operation. This includes making sure that the store is prepared when it opens as well as cleaned when it closes. I am also on call should any particular shift need to be covered. Once again, I serve as a liaison between the workers, the customers, and the owners of the store. I am also expected to maintain the high corporate standard expected within our franchise as well as balancing all of the cash registers, depositing to the banks, and ensuring that all bank drafts are accurate and up to date. Also as well, I handle the weekly and monthly inventory and scheduling for the store.
Education
2010-2011 American Intercontinental University-Online
:Associates Degree:Business Administration
:Concentration:Medical Coding
:GPA(3.8)
:Graduate Nov 2011.
2000-2001 Oklahoma State University College -
Information Technology
: C ++ .
: Java .
: Visual Basic .
: Web Design.
2002 Present Ivalice Inc, Las Vegas, NV
: Basic Virtual Design
: Advanced Virtual Design
: Programming Languages
: Computer Efficiency.
2008 Basic Shift Management- Arkansas
: Three day Leadership
Meetings/Tests .
: Numerous Management
Training Actives.
2008 National Restaurant Association
: Certification Completion
2010-Present AIU Online
Awards
-Ivalice Inc, Las Vegas, NV
Employee of the Month
June 2006, April 2007, July 2007
Contact this candidate