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Manager Customer Service

Location:
Morton Grove, IL, 60053
Salary:
$50,000 but negotiable
Posted:
October 21, 2011

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Resume:

BONNIE SAEKS

**** ******** ******* ****** *****, Illinois 60053 P: 847-***-**** E: r8mu06@r.postjobfree.com

BACKGROUND SUMMARY

Efficient and detail-oriented professional with proven trafficking and project management expertise. Strength in developing cross-functional processes for the efficient flow of projects from inception to completion. Ability to manage the scheduling of a multitude of projects within varying phases of progress.

EXPERIENCE

2008–2011 PAPYRUS-RECYCLED GREETINGS Chicago, Illinois

Art Traffic Manager

Developed internal processes for maintaining the efficient flow of art through each phase of production

Communicated art direction and edits to independently contracted artists

Established and maintained production schedules for each separate retail line’s unique timeline

Worked in tandem with the Wal-Mart account team to tailor product exclusively for its account

Instructed independent artists on proper file preparation

Provided final proofing of artwork prior to production

2007–2008 U.S. CELLULAR Chicago, Illinois

Traffic Manager

Developed a trafficking system to trace daily design and production operations to keep projects on target

Served as the primary point of contact for job requests

Facilitated cross-functional status meetings with internal team to assess and prioritize projects

Ensured each project remained within the confines of its established goals

Resolved unexpected issues that occurred during the course of each project

2005–2006 SETA CORPORATION Boca Raton, Florida

Advertising Traffic Manager

Coordinated direct mail campaigns, client approval forms and tracking reports for this “boutique” advertising agency

Created and managed the timeline of ongoing projects

Organized and monitored the traffic and scheduling of all direct mail campaigns from inception through completion providing quality checks throughout the course of the project

Ensured that all direct mail campaigns were produced, scheduled and sent to print in a timely manner according to the clients’ specifications

2003–2005 BRISTOL WEST INSURANCE GROUP Davie, Florida

Policy Service Associate

Processed insurance applications

Rated and amended policies by researching and prioritizing endorsements in accordance with Bristol West’s underwriting guideline

Served as a member of the Leadership Task Force Committee encouraging the ongoing commitment for better communication throughout the operations department

2002–2003 NATIONWIDE INSURANCE Boca Raton, Florida

Customer Service Representative/440 CSR License

Secured and maintained existing client base while developing new business

Prepared quotes and replacement costs maximizing the cross selling of personal lines while supplying policyholders with tailored solutions to fit their insurance needs.

1998–2002 COMPUTER COLOR GRAPHICS Broadview, Illinois

Account Manager/Marketing Coordinator

Provided sales support for graphic services, including color separations and print

Served as the main contact on projects for external clients

Acted as an intermediary with the internal production and sales departments

Contributed account management support to ongoing projects

Produced cost estimates, quote requests and sales proposals in preparation for client presentations

Recommended creative solutions to clients for their production needs

1992–1998 MONTGOMERY WARD Chicago, Illinois

Photography Buyer/Assistant Traffic Manager

Developed production schedules for marketing materials

Coordinated the scheduling of photographers

Managed the budget for outsourced creative talent

Reviewed media layouts with photographers and studio managers

Developed timelines to keep production on track

EDUCATION ARIZONA STATE UNIVERSITY Tempe, Arizona

Bachelor of Science Degree



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