HR Professional

A motivated, results-focused Human Resources professional, seeking an opportunity to utilize career experience, skills, and education to contribute to employer objectives, profitability, and success with a company offering potential for challenge and growth.

SUMMARY OF QUALIFICATIONS

12/2005-7/2008 Coca Cola Enterprises

Employee Relations Manager

 Implement and execute performance management programs and procedures, including but not limited to performance appraisals and performance improvement plans , Implement and facilitate training programs (face-to-face, or computer based training) as required , i.e. harassment, violence in the workplace, interview training, AAP

 Assist with benefits administration, including claims resolution, change reporting, and communication of benefit information to employees. Conduct needs analyses to identify and establish priorities regarding employee relations and human resource development activities

 Facilitate, participate in and develop action plans arising out of the company's succession planning process, Cultivate leadership and ethical values in self and others through modeling and coaching

 Promote proactive employee relations initiatives, such as Listening Sessions and Town Hall Meetings, Communicate and ensure understanding by associates of laws, regulations and organizational policies and answer questions by managers and employees as needed

 Implement and execute proactive positive employee relations initiatives and respond to union organizing activity, Ensure compliance with all applicable federal, state and local laws and regulations

 Recruit in hiring for exempt and non-exempt personnel, new employee orientation and training. Assist with advertising, job postings, screening techniques, offer letters, employment tax credits processing, and submission of new hire paperwork. Identify staffing requirements needed to meet the goals and objectives of the organization. Participate in the selection process, i.e., interviews, for people management positions

 Implement and execute employee relations programs / practices that create a positive organizational culture and enable management effectiveness

 Partnered with counsel to prepare for and when necessary attended mediations, arbitration, and other court proceedings, Investigated and resolved associate complaints, issues and concerns regarding employment practices originating from various sources, Administered work rules and monitored managers’ application and enforcement to ensure fairness and consistency

Human Resource Administrator

 Functioned as the "Face of HR" to associates and managers and acted as a human resources contact within each assigned facility, Ensured compliance with federal, state and local laws and regulations, Investigated and resolved associate complaints and conflicts, Built employee relations capability and enabled management effectiveness through the execution of proactive employee relations initiatives and the delivery of targeted training programs, Implemented and executed performance management programs and procedures, including but not limited to performance appraisals and performance improvement plans. Maintain employee files, conduct new hire orientation, responsible for verifying and updating I-9 documentation

9/1999-12/2005 OfficeMax

(formerly Boise Office Solutions)

Human Resource Generalist

 Served as location human resource contact for all employees, Coordinated the recruitment and selection of employees, including interviewing and selections. Made salary and relocation benefits recommendations.

 Conducted or arranged for pre-packaged training e.g., benefits, salary administration, EEO and substance abuse, change management, Responsible for the preparation of the Affirmative Action plan. Provide training, and prepared documentation for EEO complaints, and participated in compliance reviews.

 Assisted in the implementation and administration of safety programs. Collected and communicated data. Conducted periodic safety inspections and training sessions, Completed and filed workers’ compensation documentation plus supporting paperwork, Assisted in administering salary administration program.

 Conducted training on company wide benefit plan changes. Served as liaison with Human Resource Services on employee issues, Documented the Total Quality for continuous improvement

Human Resource Administrator

 Process Team Member payroll ensuring accuracy and timeliness of payroll checks, Process all payroll-related paperwork; new hire, transfer, payroll/personnel changes, LOAs, direct deposit, Team Member Emergency Fund and termination paperwork, ensuring necessary paperwork is sent to Central and maintained in proper files and proper system is updated; i.e., PeopleSoft, etc, Ensure receipt of proper I-9 identification and timeliness and receipt of re-certification, Educate Team Leaders on correct completion of payroll-related paperwork, Distribute and audit payroll reports, making corrections as necessary, ensuring proper handling, retention and compliance.

 Set up & maintain personnel and other employment files, ensuring secure confidentiality, proper storage and quarterly auditing for compliance, Respond in a timely manner to all garnishments, loan verifications , Educate Team Members in understanding payroll check information, Assist in and troubleshoot Team Member payroll questions, Process WTWC/WOTC paperwork for tax credits.

 Educate Team Members thoroughly in benefits plans, ensuring they are supplied in a timely manner with all written benefits materials, Monitor and follow up in person on Team Member benefits eligibility, utilizing provided reports and resources, Instruct Team Members on how to enroll, change and update benefits information through online system and telephone, Conduct benefits training meetings (Team Member Advantage Program, annual enrollment, 401(k), EAP, etc.), Assist in and troubleshoot Team Member benefits questions and concerns, Conduct New Member introduction.

 Maintain strict confidentiality as it pertains to all HR issues, Process unemployment paperwork and provide proper documentation to result in favorable claims, Conduct background checks, communicating results to leadership, Understanding and adherence to federal, state and company leave of absences , Ensure all legal and employment posters are compliant.

09/1993 – 9/1999 Boise Office Solutions

Sr. Customer Service Representative.

 Serviced the customer in all aspects of order placement to ensure total quality, including processing, expediting, and tracing customer orders and credits, Traced orders; tracked back orders, Issued authorization to return, pricing adjustments, transportation credits, allowances and other miscellaneous credits.

 Acted as Backup support for customers, Made sales calls with sales representatives to improve customer relations, Increased sales via telemarketing during vendor promotions, Assisted the sales representatives in other customer-related projects, such as updating easy order forms and pricing quotes, Served as Off-Site Customer Service Representative at several large accounts, Trained assigned Customer Service Representatives.

EDUCATION

 Lone Star Community College

 Pursuing HR Certification and Associate Degree

 Rice University-Professional HR Development

 Graduate of Sam Houston Sr. High

TECHNICAL COMPETENCY

Peoplesoft 8, SAP, Vurv/Recruitmax, Taleo, Kronos and Microsoft Office Suite

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