Customer Service Security

VENEE BUTLER

***********@*****.***

SPECIALTIES

Administrative Assistant

Security Officer

Customer Service

Event Management

EDUCATION

Northern Virginia Community College

Meeting, Event and Exhibition Management Certificate

Commonwealth Criminal Justice Academy

01E Security Officer, 05E Armed Security, 07E Handgun Entry Level

Handgun Qualification 9mm weapon score of 285

DEPARTMENT OF DEFENSE SECURITY CLEARANCE

ACTIVE SECRET

EXPERIENCE

SRA International Inc., Fair Lakes, Virginia, December 2007 to October 2011. Security, Receptionist/ Teleworker Coordinator

Security

Responsible for providing support to all visitors and SRA personnel entering and exiting the SRA Corporate facility.

Responsible for issuing SRA visitor badges, answering telephone enquiries, resolving and referring all guest & employees issues to the proper department for resolution.

Manage visitor login both electronic and paper based documentation.

Operate personnel computer to compose and edit correspondence and other documentation.

Provides assistance with receiving package deliveries to the SRA facility for distribution.

Serves as a liaison within other SRA departments in the resolution of day-to-day administration and operational activities.

Maintain files and reports on (SIMS) Security Information Management Software.

Plan and execute inter office events using project management concepts and tools in order to maximize productivity and available resources.

Administrative Secretary/Teleworking Coordinator

Maintain and arrange daily calendar for teleworking employees and conference rooms scheduling and also keeping Bricsnet SRA’s space management system up to date.

Forecast ordering needs based on metrics while staying within the established budget guidelines for office supplies.

Maintain visitor login sheet and security badges for incoming visitors.

Reserve conference rooms for internal and external customers and keep schedule current using conference scheduling software. Monitor schedule and notifications for conflicts, discrepancies and catering requests.

Monitor condition of equipment and maintain supplies required for meetings and conferences.

Act as lead on-site contact for outside clients/groups by showing our space and capabilities and answering any logistical, AV, or catering questions they may have.

Responsible for organizing and requesting various room set-ups, audio visual requirements and any special needs for events.

Coordinate and prepare conference rooms for catering functions. Restore conference room back to original condition after a meeting including clearing tables, cleaning galleys and storing catering orders.

HARDWARE AND SOFTWARE SKILLS

Microsoft Word, Power Point, Excel

PROFESSIONAL ORGANIZATIONS

AMPS Association of Meeting Planners

CERTIFICATES

SRA Skill Port Courses

Management Tools and Metrics

Managing Conflict, Stress & Time

Support Center Services

The Customer Support Specialist

Ensuring a Respectful Work Place

Defense Security Service Academy

Introduction to Personnel Security Management Course

Personally Identifiable Information (PII)

Peer Review for Participants

Basic Industrial Security for user Agency Personnel Independent Study

SRA Employee Security Management Course

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