Customer Service Quality Assurance

WILLIAM E. HARRIS, III

*** ***** ***** **.

Albemarle, North Carolina 28001

(704) 322 - 2368

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BUSINESS PROFILE

Highly effective Operations / Manufacturing Professional who is profit-oriented and performance-driven. Proven team builder who gets things done working with personnel at all levels. An action person with a proven record of success. Exhibits leadership abilities by creating new and improved methods to refine procedures helping to reach profit goals and objectives. Outstanding communication and people skills. Effective at reducing costs and improving morale by utilizing employee empowered groups. Intuitive decision maker.

AREAS OF EXPERTISE

• Manufacturing Operations • Customer Service • Scheduling/Organizing

• Management • Strategic Planning • Hiring/Training

• Six Sigma Certified • Quality Assurance (TQM) • Cost Savings Programs

• Lean Manufacturing • Leadership • Capital Expenditures/Planning

• Problem Solving • Team Development • Operating Procedures (SOP’s)

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Wieland Copper Products, LLC 2008 – 12

Pine Hall, NC

Director of Quality and Continuous Improvement

• Developed the plants first quality plan that was directing the facility towards In – Control and Capable processes. To support this, Six Sigma was implemented at various levels in the organization with active projects.

• Implemented Lean Manufacturing in all production departments to identify and eliminate waste. Conducted multiple workshops to reduce work center change over time with success ranging from 25% to 40% improvements in change over time. Implemented shop floor management systems including production, quality and maintenance personnel to address processes.

• Coordinated the process and product qualifications for new technology for producing copper tubing (Cast and Roll). This included the development of process FMEA and control plans and the subsequent customer qualification processes.

Norandal USA, Inc. 2003 - 06

Salisbury Rolling Mill

Salisbury, NC

Cast House Superintendent

• Identified key equipment reliability issues and coordinated efforts with the plant Maintenance Department resulting in reduced unscheduled downtime from 12 events per month (60 hours) to an average of 2 events per month (10 hours).

• Reduced equipment scheduled downtime by 50% utilizing Lean Manufacturing Techniques (6 hours to 2 hours).

• Reviewed and revised Casting Department SOP’s (including the addition of Safety SOP’s) to reflect best operating practices for a casting department in the 21st Century.

Alcoa, Inc. 1991 - 03

Alcoa, Badin Works

Badin, NC

Ingot Plant Manager (Production Manager) 2000 - 03

Staff Metallurgist 1994 – 00

Casting Area Supervisor 1991 – 94

• Was the leader over a multifunctional team instituting a new roll caster with technology enhancements allowing growth into new and expanding markets.

• Negotiated and changes for operating personnel resulting in no manpower increases for the additional caster.

• Created a stores inventory system using Lean Manufacturing techniques reducing inventory from 5.0 M pounds to 2.5 M pounds.

• Reduced equipment scheduled downtime by 83% (4.5 hours to hours) by using Lean Manufacturing Techniques.

• Served as Chairman of the Alcoa Roll Cast Technology Committee (consisting of personnel from seven Alcoa locations) chartered to identify and implement best practices in roll casting.

• Co – chaired the Ingot Plant Safety committee and served on three-plant sub – committees to improve Plant and Departmental safety performance resulting in the Ingot Plants recognition for safety performance in 2000.

Alcoa, Inc. 1984 - 91

Alcoa, Lebanon Works

Lebanon, PA

TQC Facilitator 1987 - 91

Casting / Cold Mill Metallurgist 1984 - 87

EDUCATION

The Pennsylvania State University University Park, PA

Bachelor of Science – Metallurgy

Masters of Technology Degree

Industrial Engineering (completed course work only)

ADDITIONAL SKILLS

Six Sigma Black Belt Certification; Course and Seminars in Professional Development: Non Degree LIOS Program (Applied Behavioral Science); Tough Stuff (Applied Behavioral Science); Statistical Process Control; Gauge and Process Capability; Design of Experiments (DOE); Train the Trainer; Team Facilitation and Problem Solving Skills

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