Customer Service Software
Resume:
ASHLEY A JOHNSON
Dallas Texas, 75215
214-***-**** ( Home )
469-***-**** ( Cell )
******.**********@*****.***
Career Objectives
Seeking any Customer Service Representative position willing to provide assistance where my skills can mature and progress effectively.
Summary of Qualifications
Strengths include organization, communication, and listening skills. A dependable, hard-working and dedicated employee able to work well with others. Effective in creating a positive and productive work environment.
Work History
Jan 24,2011- Jan 24,2012
Aug 14, 2007 - Jun 01, 2009 State Of Texas HHSC- Garland Texas
Clerk III
Screened and Scheduled client appointments. Data entry sent and received incoming and outgoing mail, faxes, scanning, and e-mails answered inbound and outbound calls. Assisted clients at front desk handling complaints and concerns. Used all Microsoft Software experienced in TIERS and SAVER used my excellent customer service skills everyday.
X-Cel Foundation - Dallas, Texas
Clerk/Customer Service Rep
Monitored calls for business, responded in a quick and timely manner. Handled in-bound and out-bound calls. Provided excellent customer service. Did few data entries. filed paperwork, made copies etc.
Oct 28, 2008 - May 17, 2009 Wal-Mart - Dallas, Texas
Overnight Processor
Handled inventory, stocked shelves in a timely matter, provided excellent customer service skills.
Jan 11, 2007 - Jul 17, 2007 Wal-Mart - Dallas, Texas
Overnight Stocker
Handled light stocking and inventory duties, worked as a cashier doing checkouts and sales. Excellent customer service skills provided.
Jun 10, 2006 - Jan 10, 2007 Stafforce - Dallas, Texas
Temp Service
Assembly Line, answered telephones. Stock shelves in warehouse in a timely matter.
Feb 13, 2006 - Aug 21, 2006 CVS Pharmacy - Dallas, Texas
Overnight Stocker/Cashier
Handled inventory duties, did minor cashiering when needed. Stocked Shelves in a timely matter. Made sure that the store was zoned up and ready for customers.
Aug 16, 2004 - Sep 21, 2005 Kroger - Dallas, Texas
Cashier
Customer Service, help customers when needed. Did sale checkouts in a timely matter.
Education
Aug 2008 - May 2010 Brookhaven Community College - Dallas, Texas
Education Level: 1 year college, technical or vocational school
Major: Social Work
Minor: Pharmacy Technician
Total Hours 12
Computer Skills
• Apple/Macintosh Computers
• Email Software (Outlook, etc)
• Graphics/Drawing Software (Photoshop, etc)
• Internet Browser (Netscape, IE, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, etc)
• Spreadsheet Software (Lotus, Excel, etc)
• Web Design Software (Front Page, etc)
• Word Processing Software (MS Word, etc) (MS Office)
Language Skills
English
References
Denise Washington
Clerical Supervisor
Crystal Cockrell
Supervisor
Mike Rice
LP
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