Kristin Ouellette

***** ******* ***** **

Jacksonville, FL 32258

904-***-****

r86srp@r.postjobfree.com

Over 5 years of Call Center experience

• Over 5 years of Customer Service and Clerical experience

• Certified in Medical Insurance Billing and Medical Coding

• Responsible for handling 100-250 inbound and outbound calls on a daily basis

• Answering calls from customers with questions about their bank and brokerage accounts

• Analyzed customer accounts to determine if any fraudulent activity had occurred, and routed the call to the appropriate department to resolve the situation.

• Proficient in Microsoft Office Suite

A. Microsoft Office 2003-2010

B. Microsoft Excel 2003-2010

C. Microsoft Outlook

D. Microsoft Powerpoint

• Can Interview and Start Immediately

Salary Expectation: $11.00-$16.00 per hour

Professional Experience

Customer Service Representative

Bank of America

April 2007- May 2011

• Responsible for handling 100+ inbound calls on a daily basis

• Accountable for providing customer support to customers regarding their online banking questions.

• Handled disputes and provided account balances

• Responsible for navigating through multiple computer applications at one time

Customer Service Representative (CSR)

FSV Payment Systems, Jacksonville, FL

December 2006-April 20007

• Responsible for handling 100+ inbound calls on a daily basis

• Answering calls from customers with questions about their cards.

• Went through transactions with customers to determine if any fraudulent activity had happened, and transferred customer to correct department to resolve the situation.

• Met and Exceeded company guidelines on Customer Service Quality.

• Met guidelines for Average Handle Time for each call.

Medical Caseworker

EMSI

November 2004-December 2006

• Responsible for handling 100 outbound calls on a daily basis

• Utilize a multi-line phone system to make calls to Medical Facilities on behalf of Insurance companies, to obtain records for Insurance Claims

• Maintain an extensive filing system, keeping track of incomplete or incorrect records, as well as all other material needed to obtain the Medical Records

Medical Receptionist

Randstad, Jacksonville, FL

February 2004-October 2004

• Responsible for greeting patients, inputting data into the computerized database.

• Reconciling co pays from that day against the financial ledger.

• Filing patient charts.

• All other office duties as assigned.

Education

Florida Metropolitan University

Medical Coding and Billing Certification

Graduated 2006

Douglas Anderson School of the Arts

High School Diploma

College Preporatory Work

References

Melinda Gopp 904-***-****

Lorraine Frailey 904-***-****

Dawn Garcia 904-***-****

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