Customer Service Representative
Resume:
Kristin Ouellette
Jacksonville, FL 32258
**************@*****.***
Over 5 years of Call Center experience
• Over 5 years of Customer Service and Clerical experience
• Certified in Medical Insurance Billing and Medical Coding
• Responsible for handling 100-250 inbound and outbound calls on a daily basis
• Answering calls from customers with questions about their bank and brokerage accounts
• Analyzed customer accounts to determine if any fraudulent activity had occurred, and routed the call to the appropriate department to resolve the situation.
• Proficient in Microsoft Office Suite
A. Microsoft Office 2003-2010
B. Microsoft Excel 2003-2010
C. Microsoft Outlook
D. Microsoft Powerpoint
• Can Interview and Start Immediately
Salary Expectation: $11.00-$16.00 per hour
Professional Experience
Customer Service Representative
Bank of America
April 2007- May 2011
• Responsible for handling 100+ inbound calls on a daily basis
• Accountable for providing customer support to customers regarding their online banking questions.
• Handled disputes and provided account balances
• Responsible for navigating through multiple computer applications at one time
Customer Service Representative (CSR)
FSV Payment Systems, Jacksonville, FL
December 2006-April 20007
• Responsible for handling 100+ inbound calls on a daily basis
• Answering calls from customers with questions about their cards.
• Went through transactions with customers to determine if any fraudulent activity had happened, and transferred customer to correct department to resolve the situation.
• Met and Exceeded company guidelines on Customer Service Quality.
• Met guidelines for Average Handle Time for each call.
Medical Caseworker
EMSI
November 2004-December 2006
• Responsible for handling 100 outbound calls on a daily basis
• Utilize a multi-line phone system to make calls to Medical Facilities on behalf of Insurance companies, to obtain records for Insurance Claims
• Maintain an extensive filing system, keeping track of incomplete or incorrect records, as well as all other material needed to obtain the Medical Records
Medical Receptionist
Randstad, Jacksonville, FL
February 2004-October 2004
• Responsible for greeting patients, inputting data into the computerized database.
• Reconciling co pays from that day against the financial ledger.
• Filing patient charts.
• All other office duties as assigned.
Education
Florida Metropolitan University
Medical Coding and Billing Certification
Graduated 2006
Douglas Anderson School of the Arts
High School Diploma
College Preporatory Work
References
Melinda Gopp 904-***-****
Lorraine Frailey 904-***-****
Dawn Garcia 904-***-****
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