Loan Processor/admin assistant

Jonnie Allen

*** ****** ***** ***

Lawrenceville, GA 30046

Cell 408-***-****

Home 678-***-****

E-Mail ***********@*********.***

QUALIFICATION

Extensive experience providing high quality Customer Service, including:

•Strong communication skills and ability to identify and resolve customer problems, by phone or in person.

•Ability to learn new systems and procedures with a desire to learn new skills.

•Consistently demonstrating thoroughness, efficiency, accuracy and attention to detail.

•Very knowledgeable of the Windows computer and application and Outlook and GroupWise e-mail systems.

•Working well both independently and as a team member; able to work will individuals at all organizational levels and with diverse backgrounds.

•Great filing and organizational skills.

•Great switch board operator for incoming calls

•Able to type 50 WPM and 10 key by touch

EXPERIENCE

1979-2010 East West Bank, Atlanta, GA

Customer Service Receptionist/Sr. Loan Documentation Specialist (2007 – 2010)

Assist with customer in handling and resolving problems with account and billing statements.

Assist in processing customer closing loan documents and supporting documents.

Assist with switch board for incoming/outgoing calls

Assist with clients at reception desk and direct to proper departments or workers.

Input data entry information to customer files on computer system.

Handle sorting of incoming mail to various departments.

Handle incoming packages from UPS/FED EX/DHL and update the log book daily.

Handle daily reports for completeness and accuracy with update information and provide to supervisor

Handle monthly reports for completeness and accuracy with update information and provide to supervisor.

Assist with projects to be completed on a timely manner

Assist with Department Manager with acquisition/merger of corporate business

Business Banker (SBA Department) (2004-2007)

Assist more than 300 customers in processing their loan documents and customer support.

Assist with customer in handling and resolving problems, by phone or in person.

Assist with collection of past due loan customer and submit loan package to SBA for collection of reimbursement of funds for losses of loan.

Loan Processor (1979 – 2004)

Provide customer support and process all closing loan documents and input customer data information to computer system and follow-up for all documentation needed for each file, organized and prepare all files, filing of documents; assist with customer in handling and resolving problems, by phone or in person. Teller position as customer service representative and provided service of deposit check/cash, cashed checks, balance drawer each night.

EDUCATION

1973-1977 William C. Overfelt High School, Diploma

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