Customer Service Medical

Dameris Itara-Ferrer

**** ****** **** *****, *** G, Tampa, Florida 33634

Cellular: 813-***-**** Email: ***********@*******.***

Objective: To pursue a challenging career in a healthcare facility as a Licensed Practical Nurse that will utilize my education, work experience and background, while allowing for professional and personal advancement.

Professional Abilities: Dedicated Licensed Practical Nurse (LPN – FL#PN5194131) with specialty experience in Infectious Disease Nursing. Developed strong assessment, evaluation and treatment planning skills through recent Employment at Albany Medical Center’s Department of Medicine - Infectious Disease. Knowledge of Antiretroviral medication administration, management and training. Reliable, ethical healthcare provider with ability to stay calm and intervene during crises; to facilitate patient education groups and educational seminars. Proven ability to build positive relationships with patients, family members, physicians and other medical professionals.

Education Nyack College, Nyack, New York, class of 2008

• Bachelors Degree in Organizational Management

• Concentration in Fundamentals of business organization, research and development in the workplace, team leadership and building, economics, statistics and executive summary.

Maria College of Nursing, Albany, New York, class of 2004

• Associates Degree in General Studies; Certificate in Bereavement Studies

• Concentration in Healthcare Delivery Models Nursing Health Assessment, Clinical and Chemical Therapeutics, Biophysical Pathology, Psychosocial Pathology, Human Anatomy and Physiology, Nursing Research

• Selected as a student nurse admitted into Albany Medical Center’s in-patient Infectious Disease Unit program after a rigorous selection process

• New York State Licensed Practical Nurse, License# LPN284592

Work Experience

July, 2006 – May, 2010 Albany Medical Center, Albany, NY, Department of Medicine Infectious Disease

Job Title: Licensed Practical Nurse

Responsibilities and Accomplishments: Served as LPN at Outpatient Clinic located within the medical college at Albany Medical Center serving 1500 patients. Assigned to the HIV testing and counseling team and played a key role in identifying High risk patients. Assisted a team of physicians, RNs, Case Managers and MAs in routine patient care. Actively participated in development and implementation of individual treatment plans for patients with broad range of medical and mental health issues. Ensured that doctors’ orders were effectively carried out, including testing, medical procedures, consultations and stat orders blood analysis.

Jan., 2006 – June, 2006 Santana Property Management, Albany, New York

Job Title: Accounts Manager

Responsibilities and Accomplishments: Managed tenant accounts for apartment communities totaling 70 units across the Albany County area. Conducted rent surveys of surrounding neighborhoods, implemented strategic and intermediate goals for renovations, maintenance, tenant base, and rent roll income. Raised market rents 20% by implementing substantial neighborhood improvement strategies, while maintaining low vacancy rates.

April, 2005 – Dec., 2005 State Employees Federal Credit Union, Albany, New York

Job Title: Cash Line Representative

Responsibilities and Accomplishments: Provided deposit and withdrawal transactions for a high traffic credit union, serving the metro Albany area. Created checking and savings accounts for existing customers; assisted customers with questions on accounts, credit management and investment services, and provided referrals when applicable, all while providing world class customer service and building lasting customer relationships.

March, 1999 – April, 2005 Darden Restaurants, Inc. for The Olive Garden, Albany, New York

Job Title: Crew Trainer

Responsibilities and Accomplishments: Line and prep cook for a very high volume restaurant serving approximately 1300 customers per day. Trained new employees preparing foods according to menu and customer preference, closed and cleaned kitchen area according to Quality Assurance and State Health Department standards. Greeted customers, inquired on their level of satisfaction, all while ensuring outstanding customer service to patrons.

Volunteer and Community Service

La Roca Inconmovible Community Church, Albany, New York

Duties and Responsibilities: Church General Secretary, responsible for coordinating community outreach, church board meetings, campaigns and special events. Served as a community liaison while managing church office. Duties included inventory and supply ordering, organizing and distribution of church flyers, informational and religious instruction materials. Managed senior pastor’s schedule and board meeting minutes. Synchronized church calendar with other community programs and functions.

Latin American Council of New York, Upstate/Albany Chapter

Duties and Responsibilties: Served as District Vice-President of Children’s Association. Provided supervision of 14 churches in the Upstate New York and Eastern Massachusetts region to support their children in development of age appropriate behaviors and talents. Responsible for recognition and supervision of growth in the region. Assisted families with at-risk youth with counseling, mentoring, and religious instruction.

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