Customer Service Management

EDUCATION

Blinn College Brenham, Texas

Associates in Art Aug. 01 – May 03

Sam Houston State University Huntsville, Texas

Bachelor of Science in Food Management June 03 - Aug. 06

Minor in Health

Relevant Coursework

• Nutrition

• Codes and Regulations

• Contemporary Meal Management

• Food Preparation and Selection

• Child and Adolescent Health

• Technical Writing

• Management

• Quantity Food Purchasing, Preparation, and Services

HONORS & ACTIVITIES

• SHSU Dean’s List

• Sam Houston Dietetic Association: Spring 03 – August 06

• Vice President of Sam Houston Dietetic Association: Fall 05 – August 06

• Outstanding Student for Service – Sam Houston State University - 2006

WORK EXPERIENCE

Praxair/Apria Healthcare Services Huntsville, Texas

Customer Service Specialist April 08 – Aug 12

• Inventory

• Held and Suspend reports

• Money logs

• Customer intakes

• Some logistics

• Scheduling appointments for patients

• Verify patient insurance information

• Close working relations with referral sources

• Ordering supplies

• Revenue reports

Tri-Country MHMR Conroe, Texas

Medication Services Specialist Sept. 07 – April 08

• Medication check in and out

• Logging patient medication pickups using Microsoft Excel

• Scheduling patients next appointments

• Processing Patient Assistance Forms

• Updating Pharmacy files

• Processing schedule for next day appointments

• Answering Switchboard calls when needed

Conroe Regional Medical Center Conroe, Texas

Diet Clerk April 05 – Sept. 07

• Maintain a multi-line phone system

• Verify patient and diet information in Meditech Computer System

• Input diet orders into Meditech Computer System

• Customer service, customer relations, and service recovery

• Maintain working knowledge of all current diets

Huntsville Memorial Hospital Huntsville, Texas

Internship May 06 – Aug. 06

• Observe and learn the process of menu planning and food ordering

• Observe and learn the process of sanitation and food storage

Leggett & Platt Brenham, Texas

Document and Data Control Clerk May 01 – Jan. 06

• Designed and produced documents needed for company operation

• Maintained documents needed to insure certification of company for LP 9000

• Customer service

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