Bilingual, Great Customer Service

Nicole Michelle Cervantes

**** ********* ** #*

Dalton, GA 30721

Phone: 423-***-****

Email: **********@*******.***

Summary:

A results driven professional with over 12 years of customer service, data entry, inventory management and auditing experience. Work well under pressure and always have a positive attitude. I can work autonomously or in a team environment. My bilingual skills (English/Spanish) have proven to be of great asset under many circumstances as a customer service specialist. Excellent written and verbal abilities.

Specialized Training:

Microsoft Word, Publisher, Excel, PowerPoint, Office, Outlook, Access, Kronos, QuickBooks, and Quicken. I type 55WPM and 10-key.

Accomplishments:

• While at The Home Depot, I brought the store up from below projected sales in the installations department to making over $2 million a year in revenue.

Experience:

U.S. Dept of Treasury Tucson, AZ Feb. 2010 to July 2010

• Assisted in completion of federal forms

• Door to door interviews

• Read maps and travel

• Re-conduct interviews and record results into log books

Express Pros Centralia, WA March 2009 to Nov. 2009

• Quality control

• Accuracy and speed checks

• Inventory control

• Supervised 10-15 people

Wild West Reforestation Olympia, WA Dec. 2007 to March 2009

• Bookkeeper

• Payroll and taxes

• Calculate new contract bids for Dept of Natural Resources

The Home Depot Lacey, WA Sept. 2005 to Dec. 2007

• Lead Generator

• District Trainer

• Fill in for entire store

• Sales- in store and commissioned

Wal-Mart Chehalis, WA Nov. 2003 to Sept. 2005

• Cashier in layaway department

• Trainer for department

• Inventory audits

• Customer Service

Education:

Weatherwax High School Aberdeen, WA 98520

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