Administrative Assistant/Office Manager..Customer Service Specialist
Resume:
Robert Alan Miller
Topeka, KS 66614
Day Phone: 785-***-****
Email: ******.*********@*****.***
WORK EXPERIENCE Hills Corporate Tower 8/2011 - Present
Topeka, KS US
Salary: 11.50 USD Per Hour
Hours per week: 40
Customer Service Representative
Take orders from Veteranarian office and Pets store for products that Hills sells.
Alorica 5/2011 - 8/2011
Topeka, KS US
Salary: 9.00 USD Per Hour
Hours per week: 40
Customer Service Representative
Take calls from Sprint customers for many different duties. (Contact Supervisor: Yes, Supervisor's Name: Nicole Taylor, Supervisor's Phone: 785-***-****)
Vangent 8/2010 - 1/2011
Lawrence, Kansas US
Salary: $12.50 USD Per Hour
Hours per week: 40
Customer Service Rep.
I received calls from Medicare beneficiaries to enroll them in drug
plans, answered questions about drug plans, what is covered and not covered by Medicare, billing questions, ways to get extra help, etc. I enjoy the job, but it was a temporary position. (Contact Supervisor: Yes, Supervisor's Name: Christine Hockman, Supervisor's Phone: 785-***-****)
Vangent 6/2010 - 8/2010
Lawrence, Kansas US
Salary: $12.50 USD Per Hour
Hours per week: 40
Customer Service Rep.
I receive calls and assist students regarding their application for federal student aid.
Vangent 9/2009 - 4/2010
Lawrence, Kansas US
Salary: $12.50 USD Per Hour
Hours per week: 40
Customer Service Representative
I received calls from Medicare beneficiaries to enroll them in drug
plans, answered questions about drug plans, what is covered and not covered by Medicare, billing questions, ways to get extra help, and much more. 36 people were laid off on 4/5/10. We had been hired as regular full-time employees and did not expect to get laid off. I enjoyed the job and liked helping the Medicare beneficiaries. (Contact Supervisor: Yes, Supervisor's Name: Will Spann, Supervisor's Phone: 785-***-**** x2716)
Creditors Service Bureau 11/2006 - 7/2009
Topeka, Kansas US
Salary: $10.00 + Commission USD Per Hour
Hours per week: 40
Accounts Supervisor
I made and received calls all day doing collections for clients we are
contracted to collect for. Gave account information, set up payments and took payments over the phone. Mailed out collection letters and requested information and more.
Pearson Government Solutions, now Vangent 12/2005 - 6/2006
Lawrence, Kansas US
Salary: $12.59 USD Per Hour
Hours per week: 40
Customer Service Representative
I took all kinds of calls and look up and answer questions regarding
Medicare. I compare drug plans and enroll people into drug plans best suited for them. We get thousands of calls each day. I had 3 weeks of training and have learned quickly. I have gotten several certificates of appreciation and time-off awards. This was a lot more than enrolling people in drug plans. We had to look up a lot of different info. regarding Medicare and what they cover and don't and much more. This was a temporary position. I began 12/03/05 and my last day was 06/02/06. They laid off about half of the staff due to cutbacks in personnel after the May 15th deadline to enroll in a drug plan. My supervisors name is Jeremy Putnam and he can be reached at 785-***-**** ext.2724.
V.A. Health Revenue Center 4/2000 - 12/2004
Topeka, Kansas US
Grade Level: GS-7
Salary: $33,071 USD Per Year
Hours per week: 40
First Party Contact Representative
We would take calls and provide responses to veteran inquiries
regarding:
Billing statement
Pharmacy/medication-related inquiries
Billing inquiries not pharmacy/medication-related
Enrollment
Benefits
Eligibility,Priority Groups,Benefits,Cost,Health
Insurance,Medicare and other insurance.
Explain payment plans and mail payment plan application to Veteran
Process First Party Billing-related Release of Information (ROI)
requests
HRC Agent returns call to veterans on actions resulting from issues
referred to facility
I started out as an Employment Systems Technician coding for the VA employees from throughout the U.S. We coded their information into the PAID system for all of their direct deposits, savings allotments, saving bonds, thrift savings plans, health insurance, address change, name change, etc. This job was automated about a year ago and we changed over to what we are now currently doing. During the time I was there, I was also detailed to other areas also. I have worked in the OPF room, reviewing OPF's. I have been detailed to the call center during open season for changing or enrolling in health benefits and thrift savings plan. I was detailed for 3-4 months to classification where we worked with all the different positions and position descriptions as far as classifying the pay and pay grades associated with the positions. I have also volunteered for a number of other duties as the need came about. I have received several performance awards since I have worked there. (Contact Supervisor: Yes, Supervisor's Name: Barb Ventucci, Supervisor's Phone: 785-***-****)
EDUCATION Topeka High School
Topeka, Kansas US
High School or equivalent - 5/1979
GPA: 3.0 out of 4.0
Topeka High
Topeka, KS US
High School or equivalent - 5/1979
GPA: 3.0 out of 4.0
REFERENCES Will Spann Vangent Supervisor
Phone Number: 785-***-**** x2716
Reference Type: Professional
Barb Ventucci V.A. Health Revenue Center Supervisor
Phone Number: 785-***-****
Reference Type: Professional
Contact this candidate