Customer Service Manager

Wendy Frost | Graphic Designer

**** ******** ******

Portage, MI 49002

**********@*****.***

Professional Skills

• Demonstrated team leadership • Excellent interpersonal skills • Proficient on both Mac and PC • Expertise in coordinating with management, clients and vendors in executing daily tasks and functions • Specialist in graphic applications of Adobe Creative Suite CS5 including Illustrator and Photoshop • Experienced in all areas of offset printing, flexo printing, prepress, large-format, corrugated, and folding carton disciplines • Public speaking experience • Working knowledge of Microsoft Office applications • Familiar with Artios CAD for 3D package design • Cross-platform color expert

Employment History

Graphics Specialist (2006-2011) Green Bay Packaging, Kalamazoo MI

Worked closely with a large pharmaceutical company’s creative department and other employees for pharmaceutical packaging, labeling and POP displays • Consistently met deadlines while working with clients in the creation of original artwork for products in the food industry, home care and pet products as well as other manufacturing and service industries • Trained customer service in Adobe Acrobat for form production for print cards supplied to the corrugated plant • Created PowerPoint presentations for Green Bay’s sales staff and QC manager on plant safety and FDA-related topics • Accomplished prepress and color-separation tasks to convert provided artwork into a format suitable for package printing • Led proofing and approval team for final graphics products • Served as a technical liaison in meetings for corrugated and display requirements to conform with Green Bay’s manufacturing specs • Utilized X-Rite technology for color accuracy determination • Responsible for all FTP transfers of art files to print vendors • Created 3D graphics using Illustrator and Artios CAD

Public Speaker (1997-2002) Rockhurst University, Graceland University, and MacAcademy

Subcontracted with three international companies • Created and presented original graphic design training seminars in all 50 states, Puerto Rico, Canada and semi-annual seminars in Australia • Created end-user training DVDs for Illustrator, Photoshop, and prepress • Demonstrated self-authored DVDs at Seybold, MacWorld, and Gutenberg trade shows in New York City and California

Graphic Designer and Computer Tutor (1997-2002) Mentoring and Creative Services

Designed art for businesses including advertising, corporate identity, branding, posters, brochures, flyers and CD design • Authored, designed and presented graphic seminars for corporations, small businesses and individuals • Composed and produced jingles and other radio advertising

Electronic Prepress Manager (1994-1997) Fox Valley Graphics, Neenah WI

Direct Supervision over five employees • Production artist; prepared high-resolution files for four-color film output • Produced press layouts for books, catalogs and magazines • Responsible for all training of staff on graphic applications and department protocols • Researched and installed new computer system and server

Electronic Prepress Specialist (1992-1994) Independent Printing, Depere WI

Served as a production artist in high-volume offset printing environment • Advised department associates on new software programs • Worked closely with management to implement new procedures • Designed logos, brochures and other artwork for clients • Researched and recommended new computer hardware and software for company’s formerly non-digital prepress department

Ad Agency Production Artist (1989-1992) Fay, Hawkinson and Kruse Advertising, Oshkosh WI

Produced traditional typesetting and manual paste-up • Advised on purchasing and implemented new computer equipment for the agency • Researched and scheduled training on Mac systems for the Art Production Department • Emphasis on advertising layout and design for major corporations

Marketing Assistant (1987-1989) University of Wisconsin-Madison, Madison WI

Creative work including radio advertising for the University of Wisconsin Credit Union • Layout and design of promotional materials • Provided administrative assistance to the VP of Marketing

Education

Coursework in graphics, business, English and music at Western Michigan University, Madison Area Technical College, Fox Valley Technical College • Staff position at University of Wisconsin, Marketing Department • Scholarship to Interlochen Arts Academy • Staff position at Cathedral School of the Arts

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