Seeking Employment

Aubre D. Wages

**** ***** ****** **** *******, GA 30035

Cell: 404-***-**** Email: *****.*****@*****.***

COMPUTER SKILLS

Microsoft SUITE (Access, Word, Excel, PowerPoint); Windows XP Internet; Dispatch 1; Clarify; SAP; CPE; various desktop publishing software.

PROFESSIONAL EXPERIENCE

Frontline Dispatch Level 1

Philips HealthCare, Atlanta, GA (contractor) May 2009 to June 2009

• Log each call with appropriate and required information.

• Dispatch calls to Level 2 or Field Service Engineer when suitable.

• Ensure proper managing of the initial call from the customer.

• Effectively communicate skills to keep the customer and start the service experience.

• Research customer service entitlement as per the Entitlement Procedure.

• Follow up with customers regarding outstanding issues.

• Follow company guidelines for SLA, responding to customer calls.

• Identify customer’s problems by asking appropriately question, Listen to the customer issues.

Customer Tech Support /Dispatch Tier 1

3i Telecommunication, Atlanta, GA September 2004 to December 2008

• Respond to customer inquiries i.e. multimedia channels; analyzes complaints; systematically eliminate alternatives; provide troubleshooting solutions.

• Direct customer through troubleshooting process and test to ensure troubleshooting success while enlightening customers on available tools to promote customers self-sufficiency.

• Team with cross serviceable partners and escalated issues as appropriate to ensure optimal product routine and reduce repeated issues.

• Document complaints in an agreement with quality standards. Recognize and communicate trends in product issues and their impacts on customers.

• Serve as customer voice to communicate product use ensuring improvement in product usability.

• Provide training to internal and external customers as needed as the subject matter skilled on project teams.

• Support division growth by focusing on continuous process improvement.

• Sustain ACD accessibility to answer all incoming customer call in line up with appropriate opening script and client classification.

• Troubleshoot products or service issues: telephony, DS1, and DNS with escalation if needed for level 2 troubleshooting.

• Dispatch out to FSE if level 1 nor level 2 can fix the issue(s)

Financial Service Representative

SunTrust Bank, Atlanta, GA March 2006 to September 2008

• Provide superior customer service through listening to customer, anticipating their needs, and recommending financial service.

• Open new accounts, take loan application, and refers customers to specialized bankers, such as Business Bankers and Mortgage Originators, to ensure the needs of the customer are met.

• Supports the goals of the branch through effective teamwork.

• Advanced knowledge and ability in servicing and selling personal and business products and services. May assist the Teller transaction processing.

• May train new employees, lead sales campaigns within the branch, and act as a resource for systems or report expertise.

• Achieve expansion and retention goals for key branch relationships and house accounts. Demonstrate superior proactive sales skills; limited outside business development calls.

• Retains and strengthens current relationships and seeks to develop new business.

Senior Loan Officer

First Place Home Loans, Stone Mountain, GA January 2004 to January 2005

• Loan Processor

• Loan Originator

• Public Relations: Communicating with clients; Attorneys; Insurance Company; License Appraisers; Ordering Payoff

• Collecting funding numbers from lenders for the borrower

• Placing Clients with the Lenders that fit them and their personal situation(s)

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