Customer Service Representative
Resume:
Orlando, Florida *****
*************@*****.***
Brandi N. Allen
Objective: To obtain a position with long term employment and opportunities for personal and professional growth. Where my experience can be utilized and used as an asset to my employer. Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
Education: May 2009 Alabama A&M University Normal, Alabama
B.S., Nutrition/Dietetics
May 2002 Westside High School Macon, Georgia
College Preparatory
Professional Experience:
AT&T Mobility Orlando, Fl August 2010-Present
Customer Service Represenative
Greet public in person and over the telephone. Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, or the telephone. Explain policies, regulations and rate structures. Post payments to the proper account, process adjustments, returned checks, and refunds. Research and resolve billing problem
Chili’s Bar and Grill Huntsville, AL Dec. 2008 -May 2010
Server
Incredible memory with proven ability to quickly learn all aspects of new menus and specialties. Reputation for putting guests at ease, handling large crowds, and maintaining composure in stressful situations. Lift and carry large amounts of food safely and gracefully. Dedicated to maintaining a clean dining room and adhering to all safety and legal standards. Comprehensive knowledge of alcoholic beverages; mixing and serving. Provide clear, polite and a positive communication with diverse guests and coworkers to ensure seamless order placement
Ruby Tuesday Huntsville, Al April 2007 - Jan 2009
Bartender
Huge ability to make and serve beverages from the bar which restricted to some varieties and brands of wine, beer, soda, and liquor. Strong knowledge of the exact proportions and combinations to utilize in making beverages according to request from cocktail attendants and patrons. Great ability to identify unruly or intoxicated patrons and to solve the problem or seek help if required.
Huge ability to rapidly recognize impending lacks of supplies based on a volume of business and covers their timely replacement.
DIRECTV Huntsville, AL Nov. 2007 – May 2008
Customer Service Representative
Answered inbound calls, assisted customers with technical concerns with their satellite service. Managed DIRECTV customers’ satellite service accounts. Responsible for customer service in the digital equipment division; answered customer queries, solved problems and provided detailed information on new products. Worked with new customers in the development of new accounts and the implementation of new systems.
West Communication Huntsville, Al May 2005- Jan. 2006
Customer Service Representative
Greet public in person and over the telephone. Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, or the telephone. Explain policies, regulations and rate structures. Post payments to the proper account, process adjustments, returned checks, and refunds. Research and resolve billing problem
References: Available upon request
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