Lucy McDermott-Contreras

***** ****** ****** *****  Grosse Ile, Michigan 48138

734-***-****  734-***-**** Cell

r7c8nz@r.postjobfree.com

PROFILE

Benefits Manager  Benefits Plan Manager  Benefits Specialist

Dynamic management career providing visionary, strategic, and collaborative benefits administration leadership at the highest corporate levels. Pioneered innovative policies, plans, and strategies to resolve complex escalated issues. Recognized “Go-To” person for efforts in creating solutions that are responsive to diverse employee and organizational needs. Consistent success in driving collaborative business relationships to achieve successful outcomes. Creative thinker, problem solver, and strategic decision-maker, flexible in responding to constantly changing provisions and Federal government regulations. Extremely successful in facilitating cooperative relationships among employees, management, and executives within a union environment.

Benefits Administration & Resolution

Union Employee Relations Conflict Resolution & Strategic Problem Solving

Team Leadership, Motivation, & Training

Consulting & Customer Service Delivery

“Your knowledge and level of expertise with regard to the GM plan

and the union is invaluable.”

“Lucy is a diligent self-starter who knows how to quickly and effectively resolve issues.”

“She has been an asset in the success of countless hopes, dreams

and aspirations coming true for many UAW members.”

PROFESSIONAL EXPERIENCE

VERITUDE LLC, Detroit, Michigan 2005-2010

Consultant

Challenged with turning around inexperienced service delivery of the Fidelity Benefit administration model and optimizing their staff after the initial transition of GM Benefits from third party vendors. Acted as liaison between General Motors international union representatives and Fidelity, providing direction and input in the resolution of pension and retirement benefit issues. Investigated up to 100 cases simultaneously and developed action plans to facilitate solutions. Provided expert counsel to Fidelity field representatives to streamline case resolutions. Collaborated with union officials in the role of Management Representative of the Pension Committee, analyzing, reviewing, and processing salary and hourly pension cases on appeal and developing plan-based dispositions. Provided guidance and education to administrators on the interface of the GM Survivor Income Benefit Insurance between the hourly pension plan and developed procedures to assure the correct information was provided for proper administration to prevent gross overpayments.

 Facilitated union worker’s transition from disability (with exhausted benefits) to retirement status (with full benefits).

 Discovered potential overpayments of pension benefits to employees on Worker’s Compensation, saving potentially millions of dollars and bringing the pension plan into compliance with its provisions.

Lucy McDermott-Contreras

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734-***-****  734-***-**** Cell

r7c8nz@r.postjobfree.com

PROFESSIONAL EXPERIENCE

EDS (SUBSIDIARY OF GENERAL MOTORS CORPORATION), Southfield & Troy, Michigan 1994-2004

Manger Plan Administrator–Pension and Administration Center

Charged with managing a department team of up to 35 employees in the newly formed Pension Administration Center with full leadership accountability in the resolution of pension and benefit issues for hourly and salaried employees. Developed modules and trained all new employees in the administration of the hourly and salaried pension plan provisions and the policies and procedures to assure accurate administration. Expedited escalated issues and cases on appeal. Served as needed in the role of Account Executive, representing the Center in future business opportunities.

 Instrumental in the renewal of EDS’s contract with General Motors Corporation for an additional 5 years, due to an exclusive knowledge base and a thorough attention to detail which built a solid foundation of trust with General Motors.

GENERAL MOTORS CORPORATION, Detroit, Michigan 1993

Administrator–Health Care

Implemented provisions of the Family & Medical Leave Act and maintained records of all changes to the health care plan provisions.

Previous employment includes position as Assistant Manager for Hourly and Salaried Benefits at Cadillac Motor Car Division.

PROFESSIONAL DEVELOPMENT

Quality Education System Instructor Training  General Motors Quality Institute

Methods for Management of Productivity and Quality  George Washington University

EDS Leaders Internship Program  EDS

Personnel & Employment Law in Michigan  Federal Publications

UNIVERSITY OF MICHIGAN–DEARBORN, Dearborn, Michigan

Coursework towards Bachelor of Science degree

WAYNE COUNTY COMMUNITY COLLEGE, Detroit, Michigan

Employment & Labor Law  Principles of Supervision 

LOUISIANA BAR ASSOCIATION, New Orleans, Louisiana

Paralegal Certification

SOUTHWESTERN BUSINESS COLLEGE, Houston, Texas

Business Administration and Secretarial Science

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